Careers

Working at Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

Think of us as the largest startup you’ll ever work for. Together, we comprise a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

Cultural Care Au Pair is always looking for talented individuals to join our growing network. Below you can review full-time positions available at Cultural Care Au Pair’s corporate office. Cultural Care Au Pair is an Equal Opportunity Employer.

What you’ll get

Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your remote home office, you will enjoy being part of a dynamic and highly motivated global team. You will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run affinity groups.

In addition, you can also expect:

  • Flexibility: Many of our roles are eligible for our Workplace Flexibility Program, allowing employees to work up to two days a week at home
  • Vacation: Three weeks paid vacation in your first year (four starting in Year 2!) and 9 paid holidays 
  • Development: Robust professional growth opportunities including monthly training, workshops, and inspiring sessions with global leaders and experts 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)
  • Travel: International travel opportunities after your first year to meet and collaborate with global colleagues
  • Self care: Wellness benefits and a yearly fitness reimbursement
  • Discounts: access to a variety of travel, language, childcare, and local discounts.

Our offices

Austin, Texas
Our Austin office is located near the bustling heart of downtown filled with a vibrant restaurant scene, local clothing boutiques, street art, and more. The open office concept embraces the free spirit of Austin with a “rodeo” flowing layout. Enjoy outdoor disc golf, volleyball, soccer, and pools in nearby local parks, or walk to Lady Bird Lake for scenic walking, running, bike trails, and kayak & paddle board rentals.
Cambridge, Massachusetts
Located on the Charles river and overlooking the Museum of Science, our Cambridge office is home to most of our U.S. office-based staff. With 360-degree views of the city, the focal point of our new multi-campus U.S. headquarters is an iconic glass-paned structure featuring a steel and glass-cut waterfall cascading down the front of the building. Employees benefit from an on-site café and bar as well as a discounted fitness studio with machines, classes, and a rock wall!
Denver, Colorado
Located in the heart of one of Denver’s most sought-after neighborhoods, the office is designed to create a connection to the outdoors. Get the best of both worlds with unobstructed views of downtown and the Front Range Mountains from the rooftop deck. With the Rocky Mountains and world-class ski resorts located nearby, take advantage of our discounted ski passes, office ski days and opportunities to hike and camp with colleagues.
Prefer to work remote?
If you are interested in working for Cultural Care Au Pair but do not live near one of our hub offices, many positions have the ability for remote work. Learn more in each job description!

Our open roles

Matching Specialist

Cambridge-Two Education Circle
The Matching Specialist role is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position is based in our Boston office, reports to a...
Read more
Matching Specialist
Cambridge-Two Education Circle

The Matching Specialist role is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position is based in our Boston office, reports to a Director of Placement & Sales and will be part of our October 2022 start group.

On a daily basis you will listen to our customer’s (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

This is a truly unique and diverse sales role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and relationship building skills combined with sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your host families and their needs. Sound overwhelming? It can be. If you’re the type of person that thrives on a challenge and enjoys working in team dynamics along side amazing colleagues, this could be the role for you!

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities.
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping create global families.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary. You are solutions oriented.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

Some nitty gritty: Our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars and attend Disco-themed parties. If this sounds appealing to you— you should apply. Our “over-the-top” culture permeates everything we do.

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year Matching Specialist on-target earnings of $52,000 ($40,000 salary and $12,000 potential bonus)

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.

Au Pair Extensions Coordinator

Cambridge-Two Education Circle
As an Au Pair Extension Coordinator, you play an integral role on the team by providing outstanding individualized customer support to au pairs in the extensions process. Your au pairs will rely on you to be proactive in your communication and ensure...
Read more
Au Pair Extensions Coordinator
Cambridge-Two Education Circle

As an Au Pair Extension Coordinator, you play an integral role on the team by providing outstanding individualized customer support to au pairs in the extensions process. Your au pairs will rely on you to be proactive in your communication and ensure that both host families and au pairs understand their responsibilities including deadlines, education requirements and finances. You will help simplify the complex journey of extensions with clear, well-planned communication, relationship building, knowledge of the Extensions program requirements and teamwork in your region with the ultimate goal of making it possible for all au pairs to extend their program experience. 

 Who are you? 

  • You are up for any challenge and love opportunities to take a new idea and develop a process around it.
  • You are an influencer and a natural networker who loves talking to people.
  • You excel at time management and are passionate about perfecting logistics, so things run smoothly.
  • You know nothing is impossible and you are not afraid to prove it.
  • You are resourceful and balance when to voice your own ideas and when to bring in others to get the job done.
  • You want to be part of a team that motivates and inspires you. 
  • You are flexible and know when to roll up your sleeves and work outside of your comfort zone.

The ideal candidate should have:  

  • High motivation to hit daily, weekly, and monthly goals 
  • Demonstrated leadership ability in current role
  • Understanding of task and pipeline management in Salesforce
  • Excellent time management and organizational skills 
  • Nailing the details while never losing sight of the big picture
  • Strong adaptability, presence, antennae, and resourcefulness 
  • Ability to effectively manage high daily phone call and email volume 
  • Prior experience in sales a plus 

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week  
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year on-target earnings up to $52,000 (combined $40,000 base salary and $12,000 bonus potential), this role is also overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

 

Au Pair Extensions Coordinator

Denver-15Platte
As an Au Pair Extension Coordinator, you play an integral role on the team by providing outstanding individualized customer support to au pairs in the extensions process. Your au pairs will rely on you to be proactive in your communication and ensure...
Read more
Au Pair Extensions Coordinator
Denver-15Platte

As an Au Pair Extension Coordinator, you play an integral role on the team by providing outstanding individualized customer support to au pairs in the extensions process. Your au pairs will rely on you to be proactive in your communication and ensure that both host families and au pairs understand their responsibilities including deadlines, education requirements and finances. You will help simplify the complex journey of extensions with clear, well-planned communication, relationship building, knowledge of the Extensions program requirements and teamwork in your region with the ultimate goal of making it possible for all au pairs to extend their program experience. 

 Who are you? 

  • You are up for any challenge and love opportunities to take a new idea and develop a process around it.
  • You are an influencer and a natural networker who loves talking to people.
  • You excel at time management and are passionate about perfecting logistics, so things run smoothly.
  • You know nothing is impossible and you are not afraid to prove it.
  • You are resourceful and balance when to voice your own ideas and when to bring in others to get the job done.
  • You want to be part of a team that motivates and inspires you. 
  • You are flexible and know when to roll up your sleeves and work outside of your comfort zone.

The ideal candidate should have:  

  • High motivation to hit daily, weekly, and monthly goals 
  • Demonstrated leadership ability in current role
  • Understanding of task and pipeline management in Salesforce
  • Excellent time management and organizational skills 
  • Nailing the details while never losing sight of the big picture
  • Strong adaptability, presence, antennae, and resourcefulness 
  • Ability to effectively manage high daily phone call and email volume 
  • Prior experience in sales a plus 

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week  
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year on-target earnings up to $52,000 (combined $40,000 base salary and $12,000 bonus potential), this role is also overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

 

Au Pair Extensions Specialist

Denver-15Platte
You are the point person on the Extensions team for your region for au pairs wishing to extend their program term. In this customer-facing position, you are the face of the Extensions program in your region to both staff, Local Childcare Consultants ...
Read more
Au Pair Extensions Specialist
Denver-15Platte

You are the point person on the Extensions team for your region for au pairs wishing to extend their program term. In this customer-facing position, you are the face of the Extensions program in your region to both staff, Local Childcare Consultants and au pairs. You will leverage relationships within the organization to help you achieve the goal of contacting and supporting all au pairs in your region who would extend. In order to be the point person in your region, you will become an expert in the Extensions process, what is required to extend, and how best to support au pairs who are matching with a new family for their 2nd term. 

Who you are:  

  • You are an influencer and a natural networker who loves talking to people.  
  • You know nothing is impossible and you are not afraid to prove it by taking a risk.  
  • You will run your region as your business and be responsible for sales growth.  
  • You love public speaking especially when you get to teach and inspire others.  
  • You balance when to voice your own ideas and when to bring in others to get the job done.  
  • You want to be part of a team that motivates and inspires you. 
  • You are flexible and constantly strive to learn new skills to help you achieve your goals. 
  • You know that 1 phone call is worth 10 emails! You look for ways to improve communication to get the job done! 

About the role: 

  • Consistently aim for quality, proactive incoming/outgoing calls and texts to au pairs  
  • Navigate daily scheduled calls and task management from lead to registration  
  • Set clear expectations about next steps and ensure they have what they need for an each customer journey  
  • Inspire au pairs and get them excited about extending their time in the USA  
  • Be mindful the details and ensure au pairs are extending for the right reason 
  • Guide and approve au pair required education 
  • Regularly meet individual and team goals  
  • Support the team email inbox 
  • Collaborate across departments to develop creative ways we can reach and educate au pairs 
  • Be flexible and ready to roll up your sleeves and try the untested 

The ideal candidate should have:  

  • Ability to effectively manage high daily phone call and email volume  
  • High motivation to hit daily, weekly and monthly goals  
  • Demonstrated leadership ability in current role  
  • Understanding of task and pipeline management in Salesforce  
  • Excellent time management and organizational skills 
  • Nailing the details while never losing sight of the big picture  
  • Strong adaptability, presence, antennae, and resourcefulness  
  • Prior experience in sales a plus  
  • Creative in their sales environment and how they collaborate with other departments 
  • Consultative or needs-based selling skills 

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week  
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year on-target earnings up to $52,000 (combined $40,000 base salary and $12,000 bonus potential), this role is also overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

 

Au Pair Extensions Specialist

Cambridge-Two Education Circle
You are the point person on the Extensions team for your region for au pairs wishing to extend their program term. In this customer-facing position, you are the face of the Extensions program in your region to both staff, Local Childcare Consultants ...
Read more
Au Pair Extensions Specialist
Cambridge-Two Education Circle

You are the point person on the Extensions team for your region for au pairs wishing to extend their program term. In this customer-facing position, you are the face of the Extensions program in your region to both staff, Local Childcare Consultants and au pairs. You will leverage relationships within the organization to help you achieve the goal of contacting and supporting all au pairs in your region who would extend. In order to be the point person in your region, you will become an expert in the Extensions process, what is required to extend, and how best to support au pairs who are matching with a new family for their 2nd term. 

Who you are:  

  • You are an influencer and a natural networker who loves talking to people.  
  • You know nothing is impossible and you are not afraid to prove it by taking a risk.  
  • You will run your region as your business and be responsible for sales growth.  
  • You love public speaking especially when you get to teach and inspire others.  
  • You balance when to voice your own ideas and when to bring in others to get the job done.  
  • You want to be part of a team that motivates and inspires you. 
  • You are flexible and constantly strive to learn new skills to help you achieve your goals. 
  • You know that 1 phone call is worth 10 emails! You look for ways to improve communication to get the job done! 

About the role: 

  • Consistently aim for quality, proactive incoming/outgoing calls and texts to au pairs  
  • Navigate daily scheduled calls and task management from lead to registration  
  • Set clear expectations about next steps and ensure they have what they need for an each customer journey  
  • Inspire au pairs and get them excited about extending their time in the USA  
  • Be mindful the details and ensure au pairs are extending for the right reason 
  • Guide and approve au pair required education 
  • Regularly meet individual and team goals  
  • Support the team email inbox 
  • Collaborate across departments to develop creative ways we can reach and educate au pairs 
  • Be flexible and ready to roll up your sleeves and try the untested 

The ideal candidate should have:  

  • Ability to effectively manage high daily phone call and email volume  
  • High motivation to hit daily, weekly and monthly goals  
  • Demonstrated leadership ability in current role  
  • Understanding of task and pipeline management in Salesforce  
  • Excellent time management and organizational skills 
  • Nailing the details while never losing sight of the big picture  
  • Strong adaptability, presence, antennae, and resourcefulness  
  • Prior experience in sales a plus  
  • Creative in their sales environment and how they collaborate with other departments 
  • Consultative or needs-based selling skills 

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week  
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year on-target earnings up to $52,000 (combined $40,000 base salary and $12,000 bonus potential), this role is also overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

 

Customer Support Representative

Cambridge-Two Education Circle
The Customer Support Representative role gives insight into every aspect of our organization, setting up the right candidate for future growth opportunities within Cultural Care and greater EF. You will use your superior communication skills and time...
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Customer Support Representative
Cambridge-Two Education Circle

The Customer Support Representative role gives insight into every aspect of our organization, setting up the right candidate for future growth opportunities within Cultural Care and greater EF. You will use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, contractors and colleagues.  Based in the Boston office with hybrid flexibility. Your responsibilities include:

  • Effectively & kindly answer questions and resolve customer needs over the phone and email
  • Identify and implement opportunities to enhance customer experience
  • Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
  • Prioritize customer needs and set realistic expectations
  • Review documents to make sure we remain in 100% compliance with the US department of State
  • Call and email host families to remind them of program fees, due dates, credits and discounts
  • Responsible for the overall Accounts Receivable aspect of your region

Who you are:

You are a natural relationship builder, and truly enjoy working in a collaborative environment. If you disliked group projects in college, this job is not for you. If you want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you. Innately you are able to maintain a positive attitude and make every customer feel like your top priority. With every inquiry from our program participants and Local Childcare  Consultants (LCCs) you proactively add value to the overall customer experience, by being thorough, taking ownership of resolution and anticipating their future needs. 

The ideal candidate:

  • Demonstrated relationship-building experience
  • The ability to be a natural motivator, bringing passion and enthusiasm to a team
  • 1-2 years of work experience, preferably in customer service
  • Problem solving and conflict resolution skills
  • Strong adaptability, flexibility, and resourcefulness

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: $40,000 starting salary. This role is also overtime eligible

Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.  

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

For more information about our career opportunities, visit www.careers.ef.com.

Cultural Care Equal Opportunity Employment Statement:

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate. 

Matching Specialist

Denver-15Platte
The Matching Specialist role is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position is based in our Denver office and reports t...
Read more
Matching Specialist
Denver-15Platte

The Matching Specialist role is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position is based in our Denver office and reports to a Director of Placement & Sales.

On a daily basis you will listen to our customer’s (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

This is a truly unique and diverse sales role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and relationship building skills combined with sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your host families and their needs. Sound overwhelming? It can be. If you’re the type of person that thrives on a challenge and enjoys working in team dynamics along side amazing colleagues, this could be the role for you!

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities.
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping create global families.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary. You are solutions oriented.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

Some nitty gritty: Our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars and attend Disco-themed parties. If this sounds appealing to you— you should apply. Our “over-the-top” culture permeates everything we do.

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year Matching Specialist on-target earnings of $52,000 ($40,000 salary and $12,000 potential bonus)

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.