Careers

Work full-time from your home-based office in Massachusetts

The Opportunity:
At Cultural Care Au Pair our goal is to be the largest and most trusted au pair program in the world. The Program Manager plays a key role in achieving this goal by focusing on initiatives that will drive quality and growth. The Program Manager will have overall responsibility for all host families and au pair participants in their region; exercising independent judgment and discretion to ensure that the letter and intent of the Department of State regulations are adhered to and providing excellent service and support for both host families and au pairs. You will play a critical role in driving new sales opportunities through your expert advice and guidance on how this program operates in the state of Massachusetts. Additionally, by fostering a strong, engaged community of host families and au pairs you will grow the program through positive brand reputation, with repeat sales opportunities and referrals.

Key Responsibilities:
In this role you will report to Regional Director of Massachusetts, and have the following primary responsibilities:

• Coaching host families and au pairs on how to be successful on the program and ensure all Department of State regulations are being met, including conducting new and repeat host family interviews, reference checking, orientations, and regular monthly contact.
• Evaluate suitability of potential host families and leverage a consultative sales approach to drive business results for all new leads.
• Develop and implement strategies to problem solve when issues arise between a host family and their au pair.
• Support families and au pairs when issues arise and facilitate new placements by advising host families and au pairs about new opportunities.
• Collaborate with colleagues to organize and host community building events for current host family and au pair participants and potential new host families.
• Provide our host families and au pairs with exceptional customer service and support measured by a regional customer satisfaction score.
• Generate referrals to meet quarterly sales targets for new families Encourage all families and au pairs to continue on the program and help overcome objections to reach a 70% or higher repeat rate for your region.
• Provide support for families as they search for and Interview au pair candidates, coordinate and confirm of all au pair matches for both new and repeat families in your region, as well as submit appropriate documentation for au pair and families wishing to extend their time together.

Strengths and Skills

• Communication – active listener who provides clear, detailed advice and is diligent in explaining follow through expectations and next steps
• Customer Service – you pride yourself on providing an excellent customer experience
• Conflict resolution or mediation skills – you have the ability to assess a situation fairly and to implement strategies to resolve conflicts in a multi-party, cross-cultural situation. You express empathy and conviction when providing solutions
• Goal and results driven - you are innovative and Imaginative - when you hear 'no' you use It as motivation to try something new and tackle new obstacles.
• Time Management – you are organized and efficient with your time, with a high capacity to accomplish time-sensitive responsibilities.

Requirements:

• Work from your home office in Massachusetts - must live within 60  minutes driving distance of program participants. 
• The role may require evening and/or weekend hours to meet with program participants
• There will be travel opportunities approximately 1-2 times a year when safe travel resumes

Our benefits & perks:

Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect:

• Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
• Vacation: Four weeks paid vacation your first year and twelve paid holidays
• Retirement: 25% company match on your 401(k)
• Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)
• Travel: Paid international business travel
• Self-care: Wellness benefits and a yearly fitness reimbursement
• Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
• Compensation: In addition to earning a base salary of $50,000, this role is also bonus eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

Location: Cambridge, MA

The Customer Support Representative role gives insight into every aspect of our organization, setting up the right candidate for future growth opportunities within Cultural Care and greater EF. You will use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, contractors and colleagues.  Based in the Boston office with hybrid flexibility. Our hybrid work model with up to two days of work-from-home per week.

Your responsibilities include:

• Effectively & kindly answer questions and resolve customer needs over the phone and email
• Identify and implement opportunities to enhance customer experience
• Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
• Prioritize customer needs and set realistic expectations
• Review documents to make sure we remain in 100% compliance with the US department of State
• Call and email host families to remind them of program fees, due dates, credits and discounts
• Responsible for the overall Accounts Receivable aspect of your region

Who you are:

You are a natural relationship builder, and truly enjoy working in a collaborative environment. If you disliked group projects in college, this job is not for you. If you want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you. Innately you are able to maintain a positive attitude and make every customer feel like your top priority. With every inquiry from our program participants and Local Childcare  Consultants (LCCs) you proactively add value to the overall customer experience, by being thorough, taking ownership of resolution and anticipating their future needs. 

The ideal candidate:

• Demonstrated relationship-building experience
• The ability to be a natural motivator, bringing passion and enthusiasm to a team
• 1-2 years of work experience, preferably in customer service
• Problem solving and conflict resolution skills
• Strong adaptability, flexibility, and resourcefulness

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

• Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
• Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts
• Vacation: Four weeks paid vacation your first year and twelve paid holidays 
• Retirement: 25% company match on your 401(k) 
• Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
• Travel: Paid international business travel (when we resume travel restrictions due to Covid)
• Selfcare: Wellness benefits and a yearly fitness reimbursement 
• Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
• Compensation: $45,000 starting salary. This role is also overtime eligible

About Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.  

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

Cultural Care is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique. For more information about our career opportunities, visit www.careers.ef.com.

Cultural Care Equal Opportunity Employment Statement:

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate. 

The Marketing Manager based in our Cambridge, MA office is a dynamic and fast paced position which reports into the Director of Marketing. Cultural Care is looking for a teammate who is an organized task-master who thrives working on a variety of projects. If you love all aspects of project management and execution, this could be the position for you—especially if you thrive working with diverse teams of people and want to build professional skills and relationships across a mission-driven, global organization.

The role:

No two days will ever be the same as we strive to achieve our global goal of being the largest and most trusted au pair program in the world. Monday might have you working on a concept for a new digital ad campaign. Tuesday you may be elbow deep in excel, pulling customer lists, coordinating communications, and reporting on their effectiveness. Wednesday, you are organizing and structuring content in our Intranet's content management system to ensure that staff and customers are always in the know. Thursday might find you responding to questions from our customers and pricing out some branded swag for an up-coming event. Friday you may be helping to set up and host an in-person event for our customers. Whatever the day brings, you have a direct impact in building global families that change the world.

Here is what you bring to the team:

• Communication is one of your top strengths —both written and verbal.
  
• You are energized by working with people and excel at keeping everyone looped in, which will come in handy as you will collaborate across many departments including with your marketing colleagues overseas.
• You are independent and able to prioritize your work, but also a strong team player who is willing to jump in wherever you're needed.
• You're a quick learner when it comes to new platforms and tools to improve efficiency.

You might be perfect for this role if:

• You have 3-5 years of experience juggling a variety of projects in a fast-paced environment.
• People want to listen when you talk and want to read what you write.
  
• Details are your friends.
  
• You love figuring out how technology can help you do what you do better.
• Bonus points for experience with a CMS, social media, email marketing tools, and familiarity with HTML.
• No job is too big or too small to deserve your best effort and fantastic results.
• You know a little bit about a lot of things, and your curiosity means you're learning. But when it comes down to it, you prefer to try it yourself than to believe everything you read.
• You can make people laugh and like to have fun while you work.

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

• Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
• Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts 
• Vacation: Four weeks paid vacation and twelve paid holidays 
• Retirement: 25% company match on your 401(k) 
• Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
• Travel: Paid international business travel 
• Selfcare: Wellness benefits and a yearly fitness reimbursement 
• Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.