CAREERS WITH CULTURAL CARE

About working here

Cultural Care Au Pair is always looking for talented individuals to join our growing network. Below you can review full-time positions available at Cultural Care Au Pair’s corporate office, as well as any opportunities for local representatives in various locations across the country. Cultural Care Au Pair is an Equal Opportunity Employer.

We make a difference

We're proud that our work changes the lives of young people from abroad, and enriches the lives of American families across the U.S.

We're committed to our work here

The average tenure of our staff here is 6 years, and 25% of us have been around for 9 years or more. 10% of staff members have hosted an au pair and 95% have experienced cultural exchange.

A workspace that suits everyone

Some positions sit in our spectacular offices in Boston or Denver. Other jobs allow you to telecommute from your home office so you can rock your yoga pants and skip the daily commutes.

Wellness, wellbeing & fun

From our “Walk This May” pedometer challenge, bi-weekly Fika coffee breaks, to our staff “Happiness” Facebook group, we take time to celebrate the good stuff in life.

 

Open positions

  • Placement Operations Specialist

    Cambridge-Two Education Circle

    Placement Operations Specialist Cultural Care Au Pair Cambridge, MA Please include a Cover Letter with your application. Overview: Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day...

  • Community Consultant

    Santa Fe-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Santa Fe, NM Make a positive impact in your community! Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural...

  • Matching Specialist - Cambridge Office

    Cambridge-1 Education Street

    Matching Specialist Cultural Care Au Pair Cambridge, MA Please include a Cover Letter with your application. About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and...

  • Community Consultant

    Menlo Park-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Belmont, Hillsborough, Redwood City, Atherton, Menlo Park Make a positive impact in your community! Cultural Care Au Pair helps families across the country secure childcare that provides...

  • Community Consultant

    Arlington-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Multiple Openings - Arlington, Falls Church, Alexandria, Bethesda, Chevy Chase, Silver Spring, Washington, DC Make a positive impact in your community! Cultural Care Au Pair helps families...

  • Program Consultant

    Cambridge-Two Education Circle

    Program Consultant Cultural Care Au Pair Cambridge, MA   Description: Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural...

  • Community Consultant

    Seattle-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Multiple Openings - North Bend, Renton, Lake Tapps, Mount Baker, Bainbridge Island, Columbia City, Ranier Valley Make a positive impact in your community! Cultural Care Au Pair helps families...

  • Salesforce Developer

    Cambridge-1 Education Street

    About Cultural Care At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host...

  • Senior Salesforce Business Analyst

    Cambridge-1 Education Street

    About Cultural Care At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host...

  • Salesforce Business Analyst

    Cambridge-1 Education Street

    About Cultural Care At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host...

  • Tech Lead

    Cambridge-1 Education Street

    About Cultural Care At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host...

  • Product Owner

    Cambridge-1 Education Street

    About Cultural Care Au Pair At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with...

  • Field Program Director - New England

    Brookline-Work From Home

    Program Director (Field) Cultural Care Au Pair Work from home-based office, East Coast About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for...

  • Extensions Program Specialist

    Cambridge-1 Education Street

    Extension Program Specialist Cultural Care Au Pair Cambridge, MA (based in office) Please include a Cover Letter with your application. About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year...

  • Finance Manager

    Cambridge-1 Education Street

    Finance Manager – Cultural Care Au Pair US  Cultural Care Au Pair   Cambridge, MA  About Cultural Care At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open...

  • Account Manager - Account Services Team

    Cambridge-1 Education Street

    Account Manager – Account Services Team Cultural Care Au Pair Cambridge, MA About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an...

  • Matching Specialist- Denver office

    Denver-Blake Street

    Matching Specialist Cultural Care Au Pair Cambridge, MA Please include a Cover Letter with your application. About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and...

  • Community Consultant

    Scarsdale-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Openings in Bronxville, Scarsdale, White Plains, Mamaroneck Make a positive impact in your community! Cultural Care Au Pair helps families across the country secure childcare that provides...

  • Community Consultant

    San Francisco-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Bay Area - Multiple openings - Presidio, Noe Valley, Pacifica, Half Moon Bay Make a positive impact in your community! Cultural Care Au Pair helps families across the country secure childcare...

  • Community Consultant

    West Orange-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Openings in South Orange, Maplewood Make a positive impact in your community! Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and...

  • Community Consultant

    Bryn Mawr-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Openings in Devon, Wayne, and Wynnewood  Make a positive impact in your community! Cultural Care Au Pair helps families across the country secure childcare that provides flexibility,...

  • Community Consultant

    Brooklyn-Work From Home

    LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIR Openings in Brooklyn, Park Slope, Carroll Gardens, Boerum Hill, Rockaway Park, and Long Beach Make a positive impact in your community! Cultural Care Au Pair helps families across the country...

Placement Operations Specialist

Cambridge-Two Education Circle

Placement Operations SpecialistCultural Care Au PairCambridge, MA

Please include a Cover Letter with your application.

Overview:

Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking

a Placement Operations Specialist

who will work to create the strongest, most dynamic pool of au pair candidates and support staff

in the US and in 28 markets worldwide

.

This role is a great entry into the world of Cultural Care, and offers exciting potential career advan

cement for the right candidate.

Who are we?

Cultural Care Au Pair helps young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denv

er offices and 50% field based.

About the role:

Placement Operations Specialists act as the vital bridge between US and overseas operations. A Placement Operations Specialist is responsible for ensuring the quality of candidates from the markets that they work with, and ensuring those candidates meet the needs of our organization and host families.

You will communicate daily with recruitment markets and our placement team. You will answer questions, and, at times, navigate complex situations. In this role, you will also conduct some of the reporting and analytics for the company. In tandem with management of markets and relationships, you will also have daily and weekly reporting responsibilities that involve the manipulation and analysis of data.

The ideal candidate should have:

  • Bachelor’s degree

  • 2 years office experience

  • Adaptability

    , flexibility,

    creativity,

    and resourcefulness

  • Excellent time management and organizational skills

  • A love for analysis and data

  • An a

    bility to communicate across cultures

  • An entrepreneurial spirit and a positive and upbeat demeanor

Who are you?

  • You have a passion for data. You are comfortable in the thick of Excel, but also have a knack for presenting data to different audiences, with different needs

  • You have a very strong attention to detail, and desire to see processes through to completion

  • You constantly ask “

    why?” and “

    how can I do this better?”

  • You love a good puzzle and are motivated by challenges

A few of our benefits and perks:

  • Market-leading health insurance options with Harvard Pilgrim

  • 3 weeks paid vacation (1st

     

    year), followed by 4 weeks (2nd

     

    year)

  • 25% company match for your 401(k) contributions with Fidelity

  • Comprehensive training and professional development

  • Sunny open-concept office space

  • Company match of your charitable contributions (up to $500 per year)

  • Complimentary in-house language and fitness classes

About EF Education First:Cultural Care is affiliated with EF Education First.  We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.
Apply for this position

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Community Consultant

Santa Fe-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIRSanta Fe, NMMake a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

Share Position

Matching Specialist - Cambridge Office

Cambridge-1 Education Street

Matching SpecialistCultural Care Au PairCambridge, MAPlease include a Cover Letter with your application.

About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The Matching Specialist role is super dynamic, working with host families during that special window of time between when they register for our program and when they select their au pair. You will listen to their (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

 

This is a truly unique and diverse role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and “soft” sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your families and their needs. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping them ease the chaos in their lives.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

                                                                      

Some nitty gritty:

This job requires some Saturday work (4-6 times/year) and our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. After 1 year, you will be invited to travel to an international Cultural Care office. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits:

  • Monthly base salary and bonus potential
  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) plan with Fidelity
  • Complimentary in-house language classes
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education.

About EF Education First We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

Apply for this position

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Community Consultant

Menlo Park-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIRBelmont, Hillsborough, Redwood City, Atherton, Menlo ParkMake a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

Share Position

Community Consultant

Arlington-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIRMultiple Openings - Arlington, Falls Church, Alexandria, Bethesda, Chevy Chase, Silver Spring, Washington, DCMake a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

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Program Consultant

Cambridge-Two Education Circle

Program Consultant Cultural Care Au Pair Cambridge, MA

 

Description:

Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking tenacious and determined Program Consultants to work with potential host families to educate them about their childcare options and how Cultural Care Au Pair can help to solve their childcare needs.  This role is a great entry in to the world of Cultural Care, and offers exciting potential career advancement for the right candidate.

 

Who are we?

Cultural Care Au Pair helps young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

Who are you?

You are able to make friends with almost anyone and frequently strike up a conversation with the person seated next to you on an airplane. You’re adventurous and speak passionately, so people regularly ask you for suggestions of places to go and things to do on the weekend. When it’s time to split the check at dinner with friends, you grab it, divide it, and calculate the tip. If you’re staying in, your friends look to you to collect and call in the takeout order. The concept of a “friendly game” of miniature golf is a stretch for you… you’d prefer to win.

 

Responsibilities:

  • Consistently aim for quality outgoing calls to interested host families (not cold calls)
  • Proactively reach out to prospects
  • Navigate daily tasks of sales calling and task assignment
  • Connect with customers who are considering inviting an au pair into their home in a timely and personable manner
  • Get families excited about the possibility of au pair childcare and cultural exchange
  • Evaluate suitability of potential host families in coordination with government regulations
  • Set clear expectations about next steps and the overall program
  • Regularly meet individual and team goals
  • Collaborate across departments
  • Help other departments in our busier months

 

The ideal candidate should have:

  • High motivation to hit daily, weekly and monthly goals
  • A team player attitude
  • Excellent time management and organizational skills
  • Strong adaptability, flexibility, and resourcefulness
  • You can roll with the punches and adapt to scheduled work day being thrown off by longer calls
  • Ability to effectively manage high daily phone call and email volume
  • Prior experience in sales a plus
  • Consultative or needs-based selling skills
  • Polished speaking and writing skills
  • An entrepreneurial spirit and a positive and upbeat demeanor
  • Creative in their sales environment and how they collaborate with other departments
  • Ability to work a minimum of one Saturday p/month (overtime compensation included)
  • Bachelor’s degree

 

A few of our benefits & perks:

  • Market-leading health insurance options with Harvard Pilgrim
  • Bonus potential beyond salary
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2ndyear)
  • 25% company match for your 401(k) contributions with Fidelity
  • Comprehensive training and professional development, including an international trip to visit our overseas teams
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)
  • Complimentary in-house language classes, fitness classes, community service groups, and various other EF activities

 

Cultural Care Au Pair is affiliated with EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

Apply for this position

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Community Consultant

Seattle-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIRMultiple Openings - North Bend, Renton, Lake Tapps, Mount Baker, Bainbridge Island, Columbia City, Ranier ValleyMake a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

Share Position

Salesforce Developer

Cambridge-1 Education Street

About Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime.

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

About the role 

We're looking for a Salesforce Business Analyst to help 

us to deliver salesforce related services to our staff. The ideal candidate will have 5 years of experience in Salesforce, a passion for teamwork, an ability to continuously deliver support services  and seamlessly work across departments to execute projects.

As part of this truly global team, you’ll work out of our Cambridge office, but interface regularly with our team in Lucerne, Switzerland. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you

Responsibilities

  • Fullstack development on the salesforce platform
  • Work closely with other developers and analysts to serve our staff
  • Observe and report where we can improve our support services
  • Analyze potential hazards and complexities in the system
  • Maintaining technical documentation

About you

  • You have common sense
  • Love to analyze stuff, because you want to know how it works
  • Strong communication skills and ability to present your ideas
  • Able to organize your work
  • You are bold and eager to learn 
  • Are willing to go the extra mile to deliver support
*Please include a cover letter in your application.

Let’s talk about the Perks.

We believe that happy people do great work. What makes us happy? Things like:

  • The opportunity to travel internationally

  • Three weeks paid vacation your first year and four weeks after your first year

  • Complimentary in-house language and fitness classes

  • Sunny open-concept office space

  • A restaurant and bar right in the building

  • Discounts on travel

  • Company match of your charitable contributions (up to $500 per year)

  • Market-leading benefits package including top of the line health coverage, 401k with company match, tuition reimbursement, and more

Cultural Care Au Pair

 is associated with EF Education First, the world leader in international education.

About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

  

Apply for this position

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Senior Salesforce Business Analyst

Cambridge-1 Education Street

About Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime.

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

About the role

We're looking for a Salesforce Business Analyst to help 

us to deliver salesforce related services to our staff. The ideal candidate will have 5 years of experience in Salesforce, a passion for teamwork, an ability to continuously deliver support services  and seamlessly work across departments to execute projects.

As part of this truly global team, you’ll work out of our Cambridge office, but interface regularly with our team in Lucerne, Switzerland. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you

Responsibilities

  • Identity Management on the Salesforce Platform
  • Work closely with developers and analysts to serve our staff
  • Observe and report where we can improve our support services
  • Analyze potential hazards and complexities in the system
  • Maintaining technical documentation
  • Train staff-members how to use salesforce

About you

  • You have common sense
  • Love to analyzing stuff, because you want to know how it works
  • Strong communication skills and ability to present your ideas
  • Ability to organize your work
  • You are bod and eager to learn
  • Are willing to go the extra mile to deliver support
*Please include a cover letter in your application.

Let’s talk about the Perks.

We believe that happy people do great work. What makes us happy? Things like:

  • The opportunity to travel internationally

  • Three weeks paid vacation your first year and four weeks after your first year

  • Complimentary in-house language and fitness classes

  • Sunny open-concept office space

  • A restaurant and bar right in the building

  • Discounts on travel

  • Company match of your charitable contributions (up to $500 per year)

  • Market-leading benefits package including top of the line health coverage, 401k with company match, tuition reimbursement, and more

Cultural Care Au Pair

 is associated with EF Education First, the world leader in international education.

About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on

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Salesforce Business Analyst

Cambridge-1 Education Street

About Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime.

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

About the role

We're looking for a Salesforce Business Analyst to help 

us to deliver salesforce related services to our staff. The ideal candidate will have 5 years of experience in Salesforce, a passion for teamwork, an ability to continuously deliver support services  and seamlessly work across departments to execute projects.

As part of this truly global team, you’ll work out of our Cambridge office, but interface regularly with our team in Lucerne, Switzerland. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you

Responsibilities

  • Identity Management on the Salesforce Platform
  • Work closely with developers and analysts to serve our staff
  • Observe and report where we can improve our support services
  • Analyze potential hazards and complexities in the system
  • Maintaining technical documentation
  • Train staff-members how to use salesforce

About you

  • You have common sense
  • Love to analyze stuff, because you want to know how it works
  • Strong communication skills and ability to present your ideas
  • Ability to organize your work
  • You are bold and eager to learn
  • Are willing to go the extra mile to deliver support
*Please include a cover letter in your application.

Let’s talk about the Perks.

We believe that happy people do great work. What makes us happy? Things like:

  • The opportunity to travel internationally

  • Three weeks paid vacation your first year and four weeks after your first year

  • Complimentary in-house language and fitness classes

  • Sunny open-concept office space

  • A restaurant and bar right in the building

  • Discounts on travel

  • Company match of your charitable contributions (up to $500 per year)

  • Market-leading benefits package including top of the line health coverage, 401k with company match, tuition reimbursement, and more

Cultural Care Au Pair

is associated with EF Education First, the world leader in international education.

About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on

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Tech Lead

Cambridge-1 Education Street

About Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime.

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

  

 

About the roleWe are looking for a senior Architect and Tech Lead to help lead our tech transformation of Cultural Care Au Pair as we replace our legacy systems with a more modern tech stack.

 

As part of this truly global team, you’ll work out of our Cambridge office, but interface regularly with our team in Lucerne, Switzerland. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.

 

Who you are

You have five or more years of Tech Leadership experience and are highly motivated and passionate about technology. You have solid devops and continuous delivery experience and are excited to help drive innovation and help Cultural Care Au Pair move to a modern and scalable architecture. You have strong leadership and communication skills and enjoy coaching and mentoring junior developers as well as working with Product Owners, UX and stakeholders. You’re a team player who understands the importance of teamwork, collaboration and open communication. You thrive in an complex environment with distributed teams in different time zones and are willing to travel to Europe.

 

Qualifications

Must have:

  • Agile Development skills

  • Strong cloud architect, Azure experience preferred

  • In depth experience of Microservices

  • Solid Devops experience  

  • Salesforce architecture experience

  • Experience dealing with legacy code

Nice to have

 

  • Database architecture skills: NoSql and SQL  

  • .Net Core experience

  • Strong JavaScript Knowledge

  • Experience using Jira and Confluence

  • Knowledge of security architecture

  • Staff management experience

*Please include a cover letter in your application.

Let’s talk about the Perks.

We believe that happy people do great work. What makes us happy? Things like:

  • The opportunity to travel internationally

  • Three weeks paid vacation your first year and four weeks after your first year

  • Complimentary in-house language and fitness classes

  • Sunny open-concept office space

  • A restaurant and bar right in the building

  • Discounts on travel

  • Company match of your charitable contributions (up to $500 per year)

  • Market-leading benefits package including top of the line health coverage, 401k with company match, tuition reimbursement, and more

Cultural Care Au Pair

is associated with EF Education First, the world leader in international education.

About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

 

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Product Owner

Cambridge-1 Education Street

About Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime.

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

 

Who you are

You're an experienced Product Owner looking for a new challenge and an opportunity to further advance your skills and career in a great working environment. 

You're a highly motivated individual who's passionate about using technology to solve problems. You enjoy collaboration and thrive in a complex environment. You have excellent communication skills and love working with customers, stakeholders and developers. You are an Agile champion and enjoy writing user stories and refining and prioritizing the backlog. You have the ability to hear what people are saying they want, but figure out what they really need. You work well on a team and others enjoy working with you. Execution and attention to detail are your super strengths. 

As part of this truly global team, you’ll work out of our Cambridge office, but interface regularly with our team in Lucerne, Switzerland.

If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you

What you'll do:

  • Be the Product Owner of one or more scrum teams.

  • Provide vision and direction to the Agile development team and stakeholders throughout the project. 

  • Collaborate with the business and the development team to understand requirements and create epics and user stories. 

  • Develop, maintain and prioritize the product backlog and ensure that the backlog.

  • Define product vision, road-map and growth opportunities. 

  • Ensure that development work maximizes value and is aligned with overall business and product strategy. 

  • Possess a fundamental understanding of end-to-end customer experience, integration and dependencies. 

  • Be an Agile champion. 

  • Contribute to continuous improvement and innovation by making suggestions to improve work systems, processes and procedures used in terms of service, accuracy of output, responsiveness etc.
  • Work with key business stakeholders to ensure successful product roll outs and releases. 

The ideal candidate should have:

  • Previous experience working as a Product Owner.

  • Proven ability to manage products in a complex environment.

  • Outstanding communication, presentation and leadership skills.

  • Experience working with CRM systems. 

  • Excellent organizational and time management skills.

  • A collaborative team player attitude.

  • An entrepreneurial spirit and a positive and upbeat demeanor.

  • Sharp analytical and problem-solving skills.

  • Creative thinking with a vision.

  • Attention to details.

  • Willingness to travel on occasion. 

*Please include a cover letter in your application.

Let’s talk about the Perks.

We believe that happy people do great work. What makes us happy? Things like:

  • The opportunity to travel internationally.

  • Three weeks paid vacation your first year and four weeks after your first year.

  • Opportunity to participate in our international staff exchange program after your first year.

  • Free language classes, taught in-house.

  • Free workout classes, taught in-house.

  • A restaurant and bar right in the building.

  • Discounts on travel.

  • Market-leading benefits package including top of the line health coverage, 401k with company match, tuition reimbursement, and more.

Cultural Care Au Pair

is associated with EF Education First, the world leader in international education.

About EF Education First

We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

 

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Field Program Director - New England

Brookline-Work From Home

Program Director (Field)Cultural Care Au PairWork from home-based office, East Coast

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits (including a great discount for your own au pair childcare) and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

About the role:

The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating.  Some people say they are making a difference. We truly are. Every day.

We are looking for a superstar candidate to grow our team. This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.                                                    

Some nitty gritty:

As we mentioned, it’s a work from home role. The expectation there is that you have the space, a computer, hard drive memory & high-speed wired internet connection to work from home.  We do a rotating Saturday schedule and on-call schedule so you can expect to occasionally work on the weekends and evenings during the year.  There are also 2-3 times a year where you will have travel opportunities.

There are a lot of benefits beyond dress code that a work from home role brings. You know, daily homemade lunches, no commuting road-rage. And you can be home for that 4 hour window that the cable company gives you. Having said that, our field-based positions are full-time 9-5:30 jobs (or longer depending on your workload that day) where the phones will be ringing and Skype will be jumping. Home based?  Yes. Flex-time? Not so much. Still, the dress code is easy and the coffee is as good as you make it.

About EF Education First:We’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

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Extensions Program Specialist

Cambridge-1 Education Street

Extension Program SpecialistCultural Care Au Pair Cambridge, MA (based in office)

Please include a Cover Letter with your application.

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

About the role:

Have you experienced another part of the world and felt changed by it? Are you pro-active, engaging and organized? Do you love talking to people? Are you interested in cultural exchange and promoting these experiences?

In this role, you will work directly with au pairs who are currently participating in a cultural exchange program in the US. By reaching out to them directly you will guide them through the process of extending their au pair term and the necessary steps associated with it.

You have a strong appreciation for other cultures and languages and value the impact that cultural exchange can have in the lives of young people and children worldwide. You have the knack for selling an experience and helping others achieve their dreams. You are organized and able to help others keep to strict deadlines while maintaining a positive and open relationship. You bond quickly with people from all cultures and are able to listen empathetically and support them through the decision process of extending their au pair term. You are an active listener, keen problem-solver, and recognize that keeping details straight and hitting weekly goals are equally important. Your consultative approach and “soft” sales expertise will come in handy. Time management is essential as you keep track of your au pairs and their needs. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Core responsibilities:

  • Regularly talking to au pairs from 26+ countries worldwide
  • Educating au pairs about the option to extend their experience for an additional 6, 9, or 12 months
  • Coaching au pairs through the application process, including adherence to deadlines
  • Supporting au pairs searching for a new host family experience
  • Training staff and program participants on details of the extension program

Some things about you:

  • You are competitive and driven by hitting goals
  • You truly love talking to people and are excited by the idea of helping them extend their program experience
  • You are adept at organizing multiple competing priorities and have a strong attention to detail
  • While others are bogged down in the reactive, you find ways to be proactive
  • You recognize the importance of government regulations and program rules, and can act decisively when navigating them
  • You are culturally sensitive and able to connect with international program participants quickly
  • You have strong written and verbal skills
  • You are able to speak Spanish at a conversational level or higher
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Finance Manager

Cambridge-1 Education Street

Finance Manager – Cultural Care Au Pair US Cultural Care Au Pair  Cambridge, MA 

About Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated, and our dedicated staff all over the world work together to ensure each participant has the experience of a lifetime. Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

About the role

The position is based in

Boston

and reports directly to the President of Cultural Care Au Pair in the US.

The successful candidate will play a critical role in

Cultural Care Au Pair’s

US

organization, and is a strategic finance b

usiness partner to the

US management group.

In this role

you will

not only

learn about the business challenges of

enabling

excellent cultural exchange

opportunities, as well as

the responsibilities of a

U.S. Department of State

designated J-1 Visa Sponsor

, but you will also be responsible for

a US legal entity active in 40

US

s

tates. 

 

Key responsibilities

Team Management: Responsibility for two accountants reporting directly to you. Develop and train your team as well as when necessary hire new team members.

 

Financial reporting: Responsible for management and financial reporting on a quarterly and annual basis, leading the statutory close and external audit in the US, owning forecasting and variance analysis.

 

Tax and Compliance: Work with advisors to complete federal- and state level filing of tax returns, annual returns etc.

 

Budgeting and Forecasting:

C

oordinate quarterly and annual reviews of cost control, proposed investments and other special project initiatives. Partner with US management on all major commercial decisions.

 

Systems and Processes:

Ensure that

appropriate

f

inancial controls are implemented

as the company is replac

ing

its legacy systems

. Take initiative

s

to improve and update existing work processes.

 

Contracts & Negotiation: Monitor compliance with internal controls while ensuring that business priorities and terms and conditions are compliant.

 

Own Initiatives & Innovation: Seek new ways of further developing an industry-leading non-hierarchical organization where entrepreneurial spirit and ownership are our lifeblood. Our motto is: ‘’Staying small while growing big’’.

 

 

Requirements 

  • Bachelor Degree in Finance, Accounting, Economics, Mathematics, Statistics or other relevant Business field.

     

  • Preferred

    CPA or CMA 

     

  • 5

    years of relevant

    audit, financial reporting

    , financial planning and forecasting experience

     

  • Excellent communication, interpersonal and analytical skills

     

  • Profici

    ency in Excel is required. SalesForce,

    IBM Cognos TM1

    and

    SQL

    skills are considered a plus

     

A few of our benefits

  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st

     

    year), followed by 4 weeks (2nd

     

    year)
  • 25% company match for your 401(k) plan with Fidelity
  • Complimentary in-house language and fitness classes
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)

Cultural Care Au Pair is associated with EF Education First, the world leader in international education.

About EF Education FirstWe’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities.

 

Follow us on

 

LinkedIn

 

or check out

 

http://careers.ef.com

 

to learn more about our amazing team, products, and customers.

Apply for this position

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Account Manager - Account Services Team

Cambridge-1 Education Street

Account Manager – Account Services Team Cultural Care Au Pair Cambridge, MAAbout Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

You are a natural relationship builder, and truly enjoy working in a collaborative environment. If you disliked group projects in college, this job is not for you. If you want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you.

Use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, contractors and colleagues.  You are able to maintain a positive attitude and make every customer feel like your top priority. With every inquiry from our program participants and Local Childcare Consultants (LCCs) you proactively add value to the overall customer experience, by being thorough, taking ownership of resolution and anticipating their future needs.  You will work directly with our vast and experienced team of LCCs to ensure our program remains compliant with the regulations set forth by the Department of State. Host families and au pairs look to their Account Manager as a trusted resource for all questions throughout their year on the program.

This role gives insight into every aspect of our organization, setting up the right candidate for future growth opportunities within Cultural Care and greater EF.

A day in the life…

  • Kindly and effectively answer questions and resolve customer needs over the phone and email
  • Identify and implement opportunities to enhance customer experience
  • Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
  • Prioritize customer needs and set realistic expectations
  • Review documents to make sure we remain in 100% compliance with the US department of State
  • Call and email host families to remind them of program fees, due dates, credits and discounts
  • Responsible for the overall Accounts Receivable aspect of your region

Some things about you…

  • Demonstrated relationship-building experience
  • The ability to be a natural motivator, bringing passion and enthusiasm to a team
  • 1-2 years of work experience, preferably in customer service
  • Bachelor’s Degree
  • Problem solving and conflict resolution skills
  • Strong adaptability, flexibility, and resourcefulness

A few of our benefits & perks:

  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) contributions with Fidelity
  • Comprehensive training and professional development
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)
  • Unlimited sick day policy – separate from vacation days
  • Complimentary in-house language and fitness classes

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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Matching Specialist- Denver office

Denver-Blake Street

Matching Specialist

Cultural Care Au Pair

Cambridge, MA

Please include a Cover Letter with your application.

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The Matching Specialist role is super dynamic, working with host families during that special window of time between when they register for our program and when they select their au pair. You will listen to their (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

 

This is a truly unique and diverse role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and “soft” sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your families and their needs. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping them ease the chaos in their lives.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

                                                                      

Some nitty gritty:

This job requires some Saturday work (4-6 times/year) and our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. After 1 year, you will be invited to travel to an international Cultural Care office. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits:

  • Monthly base salary and bonus potential
  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) plan with Fidelity
  • Complimentary in-house language classes
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education.

About EF Education FirstWe’re 43,500 small. We’re teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.

Apply for this position

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Community Consultant

Scarsdale-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIROpenings in

Bronxville, Scarsdale, White Plains, Mamaroneck

Make a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

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Community Consultant

San Francisco-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIRBay Area - Multiple openings - Presidio, Noe Valley, Pacifica, Half Moon BayMake a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

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Community Consultant

West Orange-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIROpenings in South Orange, MaplewoodMake a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

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Community Consultant

Bryn Mawr-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIROpenings in Devon, Wayne, and Wynnewood Make a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

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Community Consultant

Brooklyn-Work From Home

LOCAL CHILDCARE CONSULTANT — CULTURAL CARE AU PAIROpenings in

Brooklyn, Park Slope, Carroll Gardens, Boerum Hill, Rockaway Park, and Long Beach

Make a positive impact in your community!Cultural Care Au Pair helps families across the country secure childcare that provides flexibility, trust and cultural exchange. Joining our team of Local Childcare Consultants (LCCs) is a fantastic and flexible role for someone whoenjoys taking a proactive and collaborative approach to their work, connects quickly with others, can think on their feet, and has a true passion for cultural exchange. You’ll join a team of charismatic and dedicated childcare professionals, and benefit from all the resources and support you need to make each match between a family and their au pair into a success story.“I see being an LCC as a way of opening yourself to the world and constantly redefining what we call ‘normal’. Cultural exchange expands lives, communities and families in so many ways—emotionally, physically and mentally.” —MICHELLE GRAY, LCC IN MASSACHUSETTS“I’ve been an LCC for a long time—it continues to be enjoyable because of the infinite variety of interesting personalities and relationships that the program brings together. It will always be inspiring to help facilitate these relationships.” —DIANE STUART, LCC IN MARYLANDYour day-to-day as an LCC:
  • Providing support for both the host families and au pairs during their hosting experience
  • Conducting host families interviews and verification of references to be a part of the program
  • Hosting monthly au pair meetings and host family day conferences
  • Connecting with au pairs upon their arrival to the U.S.
  • Communicating with host families monthly
  • Ensuring we are recruiting quality families with reasonable program expectations
  • Enforcing U.S. Department of State regulations
  • Initiating grassroots marketing efforts to grow the au pair program
This role is a W-9 independent contractor opportunity. In this flexible and rewarding role, you have the ability to earn monthly stipends, commissions, and domestic or international travel.LEARN MORELet us know you’re interested and share a bit about yourself!
Apply for this position

Share Position