Careers

Working at Cultural Care

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

Think of us as the largest startup you’ll ever work for. Together, we comprise a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to micro- and macro-level challenges, and stay relevant to our global audiences.

Cultural Care Au Pair is always looking for talented individuals to join our growing network. Below you can review full-time positions available at Cultural Care Au Pair’s corporate office. Cultural Care Au Pair is an Equal Opportunity Employer.

What you’ll get

Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your remote home office, you will enjoy being part of a dynamic and highly motivated global team. You will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run affinity groups.

In addition, you can also expect:

  • Flexibility: Many of our roles are eligible for our Workplace Flexibility Program, allowing employees to work up to two days a week at home
  • Vacation: Three weeks paid vacation in your first year (four starting in Year 2!) and 9 paid holidays 
  • Development: Robust professional growth opportunities including monthly training, workshops, and inspiring sessions with global leaders and experts 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)
  • Travel: International travel opportunities after your first year to meet and collaborate with global colleagues
  • Self care: Wellness benefits and a yearly fitness reimbursement
  • Discounts: access to a variety of travel, language, childcare, and local discounts.

Our offices

Austin, Texas
Our Austin office is located near the bustling heart of downtown filled with a vibrant restaurant scene, local clothing boutiques, street art, and more. The open office concept embraces the free spirit of Austin with a “rodeo” flowing layout. Enjoy outdoor disc golf, volleyball, soccer, and pools in nearby local parks, or walk to Lady Bird Lake for scenic walking, running, bike trails, and kayak & paddle board rentals.
Cambridge, Massachusetts
Located on the Charles river and overlooking the Museum of Science, our Cambridge office is home to most of our U.S. office-based staff. With 360-degree views of the city, the focal point of our new multi-campus U.S. headquarters is an iconic glass-paned structure featuring a steel and glass-cut waterfall cascading down the front of the building. Employees benefit from an on-site café and bar as well as a discounted fitness studio with machines, classes, and a rock wall!
Denver, Colorado
Located in the heart of one of Denver’s most sought-after neighborhoods, the office is designed to create a connection to the outdoors. Get the best of both worlds with unobstructed views of downtown and the Front Range Mountains from the rooftop deck. With the Rocky Mountains and world-class ski resorts located nearby, take advantage of our discounted ski passes, office ski days and opportunities to hike and camp with colleagues.
Prefer to work remote?
If you are interested in working for Cultural Care Au Pair but do not live near one of our hub offices, many positions have the ability for remote work. Learn more in each job description!

Our open roles

Program Education Consultant

Cambridge-Two Education Circle
Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking an influential and determined Program...
Read more
Program Education Consultant
Cambridge-Two Education Circle

Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking an influential and determined Program Education Consultant to work with potential host families to educate them about their childcare options and how Cultural Care Au Pair can help to solve their childcare needs.  This role is a great entry into the world of Cultural Care and offers exciting potential for career advancement for the right candidate. It is designed as a launching point for individuals seeking to learn more sales/communication skills and gain developmental coaching.

As a Program Education Consultant, you will play a critical role in customer acquisition strategies. You will gain a deep understanding of the customer lifecycle, regional and marketing trends, and become an expert in expectation setting. You will work closely with your team to hit monthly goals based on evaluating suitability of potential host families in coordination with government regulations. Acting as a hub for product knowledge while simultaneously leveraging a consultative sales approach, you will drive business results for all new leads. You must be self-motivated, adept at multi-tasking, and quick to identify opportunities to win people over, inspire our customers, and hold them accountable to move to the next step in their journey.

Some things about you:

  • You are dynamic, coachable, and solutions-oriented—you seek out ways to improve efficiency!
  • You have excellent time management and prioritization skills
  • You pride yourself on providing a high level of customer service
  • Highly motivated in hitting individual and team goals with a team-based mentality—your attitude and passion motivates others!
  • Ability to excel in a deadline-driven environment
  • High capacity to manage daily phone calls, texts, online chats and email volume
  • You are fearless, embody a student mentality, and not afraid of developmental feedback to learn and grow to get you to the next step in your career!
  • You are innovative and imaginative—when you hear ‘no,’ you use it as motivation to try something new and tackle new obstacles
  • Ability to work a minimum of one Saturday per/month (overtime compensation included)

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First year on target earnings of $52,500 ($45,000 salary and $7,500 potential bonus)
    In addition this role has the potential of an end of year additional bonus and overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

Program Education Consultant

Denver-15Platte
Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking an influential and determined Program...
Read more
Program Education Consultant
Denver-15Platte

Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking an influential and determined Program Education Consultant to work with potential host families to educate them about their childcare options and how Cultural Care Au Pair can help to solve their childcare needs.  This role is a great entry into the world of Cultural Care and offers exciting potential for career advancement for the right candidate. It is designed as a launching point for individuals seeking to learn more sales/communication skills and gain developmental coaching.

As a Program Education Consultant, you will play a critical role in customer acquisition strategies. You will gain a deep understanding of the customer lifecycle, regional and marketing trends, and become an expert in expectation setting. You will work closely with your team to hit monthly goals based on evaluating suitability of potential host families in coordination with government regulations. Acting as a hub for product knowledge while simultaneously leveraging a consultative sales approach, you will drive business results for all new leads. You must be self-motivated, adept at multi-tasking, and quick to identify opportunities to win people over, inspire our customers, and hold them accountable to move to the next step in their journey.

Some things about you:

  • You are dynamic, coachable, and solutions-oriented—you seek out ways to improve efficiency!
  • You have excellent time management and prioritization skills
  • You pride yourself on providing a high level of customer service
  • Highly motivated in hitting individual and team goals with a team-based mentality—your attitude and passion motivates others!
  • Ability to excel in a deadline-driven environment
  • High capacity to manage daily phone calls, texts, online chats and email volume
  • You are fearless, embody a student mentality, and not afraid of developmental feedback to learn and grow to get you to the next step in your career!
  • You are innovative and imaginative—when you hear ‘no,’ you use it as motivation to try something new and tackle new obstacles
  • Ability to work a minimum of one Saturday per/month (overtime compensation included)

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First year on target earnings of $52,500 ($45,000 salary and $7,500 potential bonus)
    In addition this role has the potential of an end of year additional bonus and overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

Program Manager, Massachusetts

Boston-Work From Home
Work full-time from your home-based office in Massachusetts The Opportunity: At Cultural Care Au Pair our goal is to be the largest and most trusted au pair program in the world. The Program Manager plays a key role in achieving this goal by focus...
Read more
Program Manager, Massachusetts
Boston-Work From Home

Work full-time from your home-based office in Massachusetts

The Opportunity:
At Cultural Care Au Pair our goal is to be the largest and most trusted au pair program in the world. The Program Manager plays a key role in achieving this goal by focusing on initiatives that will drive quality and growth. The Program Manager will have overall responsibility for all host families and au pair participants in their region; exercising independent judgment and discretion to ensure that the letter and intent of the Department of State regulations are adhered to and providing excellent service and support for both host families and au pairs. You will play a critical role in driving new sales opportunities through your expert advice and guidance on how this program operates in the state of Massachusetts. Additionally, by fostering a strong, engaged community of host families and au pairs you will grow the program through positive brand reputation, with repeat sales opportunities and referrals.

Key Responsibilities:
In this role you will report to Regional Director of Massachusetts, and have the following primary responsibilities:

  • Coaching host families and au pairs on how to be successful on the program and ensure all Department of State regulations are being met, including conducting new and repeat host family interviews, reference checking, orientations, and regular monthly contact.
  • Evaluate suitability of potential host families and leverage a consultative sales approach to drive business results for all new leads.
  • Develop and implement strategies to problem solve when issues arise between a host family and their au pair.
  • Support families and au pairs when issues arise and facilitate new placements by advising host families and au pairs about new opportunities.
  • Collaborate with colleagues to organize and host community building events for current host family and au pair participants and potential new host families.
  • Provide our host families and au pairs with exceptional customer service and support measured by a regional customer satisfaction score.
  • Generate referrals to meet quarterly sales targets for new families Encourage all families and au pairs to continue on the program and help overcome objections to reach a 70% or higher repeat rate for your region.
  • Provide support for families as they search for and Interview au pair candidates, coordinate and confirm of all au pair matches for both new and repeat families in your region, as well as submit appropriate documentation for au pair and families wishing to extend their time together.

Strengths and Skills

  • Communication – active listener who provides clear, detailed advice and is diligent in explaining follow through expectations and next steps
  • Customer Service – you pride yourself on providing an excellent customer experience
  • Conflict resolution or mediation skills – you have the ability to assess a situation fairly and to implement strategies to resolve conflicts in a multi-party, cross-cultural situation. You express empathy and conviction when providing solutions
  • Goal and results driven - you are innovative and Imaginative - when you hear 'no' you use It as motivation to try something new and tackle new obstacles.
  • Time Management – you are organized and efficient with your time, with a high capacity to accomplish time-sensitive responsibilities.

Requirements:

  • Work from your home office in Massachusetts - must live within 60  minutes driving distance of program participants. 
  • The role may require evening and/or weekend hours to meet with program participants
  • There will be travel opportunities approximately 1-2 times a year when safe travel resumes

Our benefits & perks:

Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect:

  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays
  • Retirement: 25% company match on your 401(k)
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)
  • Travel: Paid international business travel
  • Self-care: Wellness benefits and a yearly fitness reimbursement
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: In addition to earning a base salary of $50,000, this role is also bonus eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

Marketing Manager

Cambridge-Two Education Circle
The Marketing Manager is a dynamic and fast paced position which reports into the Director of Marketing. Cultural Care is looking for a teammate who is an organized task-master who thrives working on a variety of projects. If you love all aspects of ...
Read more
Marketing Manager
Cambridge-Two Education Circle

The Marketing Manager is a dynamic and fast paced position which reports into the Director of Marketing. Cultural Care is looking for a teammate who is an organized task-master who thrives working on a variety of projects. If you love all aspects of project management and execution, this could be the position for you—especially if you thrive working with diverse teams of people and want to build professional skills and relationships across a mission-driven, global organization.

The role:

No two days will ever be the same as we strive to achieve our global goal of being the largest and most trusted au pair program in the world. Monday might have you working on a concept for a new digital ad campaign. Tuesday you may be elbow deep in excel, pulling customer lists, coordinating communications, and reporting on their effectiveness. Wednesday, you are organizing and structuring content in our Intranet's content management system to ensure that staff and customers are always in the know. Thursday might find you responding to questions from our customers and pricing out some branded swag for an up-coming event. Friday you may be helping to set up and host an in-person event for our customers. Whatever the day brings, you have a direct impact in building global families that change the world.

Here is what you bring to the team:

  • Communication is one of your top strengths —both written and verbal.
  • You are energized by working with people and excel at keeping everyone looped in, which will come in handy as you will collaborate across many departments including with your marketing colleagues overseas.
  • You are independent and able to prioritize your work, but also a strong team player who is willing to jump in wherever you're needed.
  • You're a quick learner when it comes to new platforms and tools to improve efficiency.

You might be perfect for this role if:

  • You have 3-5 years of experience juggling a variety of projects in a fast-paced environment.
  • People want to listen when you talk and want to read what you write.
  • Details are your friends.
  • You love figuring out how technology can help you do what you do better.
  • Bonus points for experience with a CMS, social media, email marketing tools, and familiarity with HTML.
  • No job is too big or too small to deserve your best effort and fantastic results.
  • You know a little bit about a lot of things, and your curiosity means you're learning. But when it comes down to it, you prefer to try it yourself than to believe everything you read.
  • You can make people laugh and like to have fun while you work.

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts 
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid) 
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

Au Pair Extension Coordinator

Cambridge-Two Education Circle
As an Au Pair Extension Coordinator, you play an integral role on the team by providing outstanding individualized customer support to au pairs in the extensions process. Your au pairs will rely on you to be proactive in your communication and ensure...
Read more
Au Pair Extension Coordinator
Cambridge-Two Education Circle

As an Au Pair Extension Coordinator, you play an integral role on the team by providing outstanding individualized customer support to au pairs in the extensions process. Your au pairs will rely on you to be proactive in your communication and ensure that both host families and au pairs understand their responsibilities including deadlines, education requirements and finances. You will help simplify the complex journey of extensions with clear, well-planned communication, relationship building, knowledge of the Extensions program requirements and teamwork in your region with the ultimate goal of making it possible for all au pairs to extend their program experience. 

 Who are you? 

  • You are up for any challenge and love opportunities to take a new idea and develop a process around it.
  • You are an influencer and a natural networker who loves talking to people.
  • You excel at time management and are passionate about perfecting logistics, so things run smoothly.
  • You know nothing is impossible and you are not afraid to prove it.
  • You are resourceful and balance when to voice your own ideas and when to bring in others to get the job done.
  • You want to be part of a team that motivates and inspires you. 
  • You are flexible and know when to roll up your sleeves and work outside of your comfort zone.

The ideal candidate should have:  

  • High motivation to hit daily, weekly, and monthly goals 
  • Demonstrated leadership ability in current role
  • Understanding of task and pipeline management in Salesforce
  • Excellent time management and organizational skills 
  • Nailing the details while never losing sight of the big picture
  • Strong adaptability, presence, antennae, and resourcefulness 
  • Ability to effectively manage high daily phone call and email volume 
  • Prior experience in sales a plus 

Our benefits & perks:  
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.  

In addition, you can also expect:  

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week  
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year on-target earnings up to $57,000 (combined $45,000 base salary and $12,000 bonus potential), this role is also overtime eligible

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.  

 

 

Matching Specialist

Austin-South Congress Avenue
The Matching Specialist role is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position is based in our Austin, TX office and repor...
Read more
Matching Specialist
Austin-South Congress Avenue

The Matching Specialist role is super dynamic. You are working with host families during a special window of time between when they register for our program and when they select their au pair. The position is based in our Austin, TX office and reports to a Director of Placement & Sales.

On a daily basis you will listen to our customer’s (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

This is a truly unique and diverse sales role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and relationship building skills combined with sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your host families and their needs. Sound overwhelming? It can be. If you’re the type of person that thrives on a challenge and enjoys working in team dynamics along side amazing colleagues, this could be the role for you!

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities.
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping create global families.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary. You are solutions oriented.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

Some nitty gritty: Our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars and attend Disco-themed parties. If this sounds appealing to you— you should apply. Our “over-the-top” culture permeates everything we do.

Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.

In addition, you can also expect: 

  • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week 
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts
  • Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays 
  • Retirement: 25% company match on your 401(k) 
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs) 
  • Travel: Paid international business travel (when we resume travel restrictions due to Covid)
  • Selfcare: Wellness benefits and a yearly fitness reimbursement 
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
  • Compensation: First-year Matching Specialist on-target earnings of $57,000 ($45,000 salary and $12,000 potential bonus)

About Cultural Care Au Pair 

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.   

Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. 

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. 

Cultural Care Equal Opportunity Employment Statement: 

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.