CAREERS WITH CULTURAL CARE

About working here

Cultural Care Au Pair is always looking for talented individuals to join our growing network. Below you can review full-time positions available at Cultural Care Au Pair’s corporate office, as well as any opportunities for local representatives in various locations across the country. Cultural Care Au Pair is an Equal Opportunity Employer.

We make a difference

We're proud that our work changes the lives of young people from abroad, and enriches the lives of American families across the U.S.

We're committed to our work here

The average tenure of our staff here is 6 years, and 25% of us have been around for 9 years or more. 10% of staff members have hosted an au pair and 95% have experienced cultural exchange.

A workspace that suits everyone

Some positions sit in our spectacular offices in Boston or Denver. Other jobs allow you to telecommute from your home office so you can rock your yoga pants and skip the daily commutes.

Wellness, wellbeing & fun

From our “Walk This May” pedometer challenge, bi-weekly Fika coffee breaks, to our staff “Happiness” Facebook group, we take time to celebrate the good stuff in life.

 

Open positions

  • Regional Manager

    Sao Paulo-Av. Brigadeiro Luis Antonio

    Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989....

  • Sales Executive

    Bogota-Cra 9

    Cultural Care Au Pair Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American...

  • Sales Coordinator

    Copenhagen-Vester Farimagsgade

    We are looking for a sales-driven and goal-oriented person to join the Cultural Care Nordic sales team. We believe that you share our passion for cultural exchange, that you create opportunities and have the ability to think on your feet while...

  • Regional Sales Manager

    Paris-Avenue De Provence

    Cultural Care Au Pair is currently looking for a Regional Sales Manager to join our team in Paris. You will be responsible for the planning, execution and project management of Cultural Care Au Pair’s sales, as well as our...

  • Sales Coordinator

    Rome-Largo del Teatro Valle

    EF Cultural Care Au Pair in Italy is currently looking for a Sales Coordinator to our office in Rome. We are an organization that encourages personal and professional development, and offers a truly multicultural and fast-paced working...

  • Sales Executive

    Polanco-Jaime Balmes

    Cultural Care Au Pair Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American...

  • Sales Coordinator

    Warsaw-Marszalkowska

    As Sales Coordinator at EF Cultural Care Au Pair, you are the main point of contact for Au Pairs from the moment they enquire about our program until they have completed their Au Pair application. This is a hands-on sales role to inspire, motivate,...

  • .Net Software Engineer

    Lucerne-Haldenstrasse

    Synopsis Cultural Care Au Pair is looking for a Software Developer to join a fun and energetic team.  We are looking for someone who is excited about learning new technologies and applying the best of what’s out there to constantly improve our...

  • Front End Web Developer

    Lucerne-Haldenstrasse

    Front End Web Developer, Cultural Care Au Pair Culturalcare.com Switzerland We are looking for a creative and driven front-end web developer who has experience building useable and delightful, customer-facing web applications to work in our Luzern...

  • Senior Project Manager

    Lucerne-Haldenstrasse

    Senior Project Manager, Cultural Exchange Technology Synopsis As a Senior Project Manager on the EF Cultural Exchange Technology team, you will oversee and own the end-to-end delivery of digital customer experiences that enable students and...

  • Digital Aquisition Specialist

    Lucerne-Haldenstrasse

    Cultural Care Au Pair (a division of EF Education First) is seeking a passionate and results-oriented Digital Acquisition Specialist to join our energetic in-house marketing team. As an integral part of this truly global team you’ll be based...

  • Email Marketing Specialist

    Lucerne-Haldenstrasse

    Cultural Care Au Pair (a division of EF Education First) is seeking a passionate and results-oriented Email Marketing Specialist to join our energetic in-house marketing team. In this role you will seek to improve our CRM by employing email best...

  • Travel Operations Coordinator

    Lucerne-Haldenstrasse

    Are you passionate about travelling and cultural exchange? Are you service minded, analytical and proactive? Do you thrive in a young environment where management relies on your ability to work independently and get results? Then read on - this...

  • Account Services Representative

    Denver-Blake Street

    Account Services Representative, Cultural Care Au Pair Location: Denver, CO Please include a cover letter and resume. Description: Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day,...

  • Junior Freelance Copywriter

    Cambridge-1 Education Street

    Junior Freelance Copywriter Cultural Care Au Pair / High School Exchange Year Culturalcare.com / efexchangeyear.org Freelance, with the potential for full time. Cambridge, MA Position available now THE INTRO For 50 years EF has been working toward...

  • Junior Graphic Designer

    Cambridge-1 Education Street

    Junior Graphic Designer, Cultural Care Au Pair Culturalcare.com Cambridge, Massachusetts Cultural Care Au Pair (a division of EF Education First) is seeking a passionate, happy, energetic Junior Graphic Designer to join our growing in-house...

  • Training School Instructor

    Oakdale-St John's University

    Training School Instructor Cultural Care Au Pair Oakdale, NY Are you flexible, dynamic, engaging, and energetic? Are you passionate about children, education and cultural exchange? Do you excel in a fast paced, multi-national environment, where...

  • Salesforce.com Analyst

    Cambridge-1 Education Street

    Salesforce.com Analyst Culturalcare.com Cambridge, MA   Are you excited to use your fierce Salesforce skills to change user and customer experience in a global organization?   Do you want to work in a highly functioning team that empowers people...

  • Sr. Front End Developer

    Cambridge-1 Education Street

    Sr. Front End Developer  EF High School Exchange Year/Cultural Care Au Pair Cambridge, MA EF Education First is a world leader in international education. We have the resources and knowledge of a large global company but operate with the speed and...

  • Director of Au Pair Placement Team

    Cambridge-Two Education Circle

    Director of Sales Cultural Care Au Pair Cambridge, MA EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world...

  • Extension Coordinator

    Cambridge-1 Education Street

    Extension Coordinator Cultural Care Au Pair Cambridge, MA   A bout Cultural Care : We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an...

  • Placement Manager - Cambridge Office

    Cambridge-Two Education Circle

    Placement Manager Cultural Care Au Pair Cambridge, MA   About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American...

  • Placement Manager - Denver Office

    Denver-Blake Street

    Placement Manager Cultural Care Au Pair Denver, CO   About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host...

  • Program Consultant

    Cambridge-Two Education Circle

    Program Consultant Cultural Care Au Pair Cambridge, MA Description: Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day, and help open the world through education and cultural...

  • Account Coordinator

    Cambridge-8 Education Street

    Account Coordinator Cultural Care Au Pair Cambridge, MA Description: Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day, and help open the world through education and cultural...

  • Community Consultant

    Greenwich-Work From Home

    Community Consultant Cultural Care Au Pair Greenwich, CT  (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to...

  • Community Consultant

    Seattle-Work From Home

    Community Consultant Cultural Care Au Pair Seattle, WA  (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to...

  • Community Consultant

    Los Angeles-Work From Home

    Community Consultant Cultural Care Au Pair Los Angeles, CA - Western parts of city including Malibu  (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate...

  • Community Consultant

    New Orleans-Work From Home

    Community Consultant Cultural Care Au Pair New Orleans, LA (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to...

  • Community Consultant

    Bethesda-Work From Home

    Community Consultant Cultural Care Au Pair Bethesda, MD as well as Silver Spring and Chevy Chase (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and...

  • Community Consultant

    West Bloomfield-Work From Home

    Community Consultant Cultural Care Au Pair West Bloomfield, MI  (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant...

  • Customer Relations Specialist

    Cambridge-Two Education Circle

    Customer Relations Specialist Cultural Care Au Pair Cambridge, MA Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day, and help open the world through education and cultural exchange?...

  • Field Program Director - Denver Area

    Denver-Blake Street

    Program Director (Field) – Denver Area Cultural Care Au Pair Work from home- 4 days/wk. Work from our Denver office – 1 day/wk. About Cultural Care: We help young adults from around the world make the impressive commitment to spend a...

  • Field Program Director - East Coast

    Brookline-Work From Home

    Program Director (Field) Cultural Care Au Pair Work from home-based office, East Coast, US   About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care...

  • Field Program Director - Illinois

    Chicago-Work From Home

    Program Director (Field) Cultural Care Au Pair Work from home-based office, Illinois area, US   About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to...

  • Field Program Director - Midwest

    St. Louis-Work From Home

    Program Director (Field), Midwest Cultural Care Au Pair Work from home-based office, US   About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care...

  • Field Program Director - West Coast

    San Francisco-Work From Home

    Program Director (Field), West Coast Cultural Care Au Pair Work from home-based office, US   About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care...

Regional Manager

Sao Paulo-Av. Brigadeiro Luis Antonio

Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989.

Cultural Care Au Pair is part of EF Education First, one of the leading organizations in the field of language studies and cultural exchange with 400 offices and schools in over 50 countries around the world. Learn more at http://culturalcare.com.br/ 

 The role

As a Regional Manager you will join the Cultural Care Au Pair team in Sao Paulo and will be responsible for recruiting au pairs for the Cultural Care program. This is an opportunity for an entrepreneurial individual with skills in sales, business development, and marketing.You should be comfortable doing all aspects of the job: visiting universities, telemarketing and screening candidates. The ideal candidates should be proactive and able to multitask from day one

 Ideal Personal Qualities

• Independence

• High level of personal motivation – a real “self-starter”

• A strong leader

• Goal oriented

• A good team player

• Charismatic, positive and passionate

• Well-organized, detail oriented and proactive

• Constant over-achiever, highly competitive, creative and solutions-oriented.

• Strong presence with solid influencing skills.

• Ability to work in a multicultural environment

Ideal Professional Qualifications and Skills

• University graduate .

• Preference for a sales and/or marketing background

• Desire of working in a fast growing and dynamic environment

• Fluent in written and spoken English

• Excellent interpersonal and communication skills

• Knowledge of MS office (Excel, Outlook & PowerPoint), Windows and general comfort with technology

Key responsibilities

• Support the Sales Manager to develop and grow our market to ensure that sales goals are met

• Attract new customers throughout different marketing strategies (Telemarketing, fairs, stands, visiting universities, digital marketing, etc)

• Screen candidates and follow up with their processes.

 • Ensure a high level of customer service and satisfaction

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Sales Executive

Bogota-Cra 9

Cultural Care Au Pair

Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989.

Cultural Care Au Pair is part of EF Education First, one of the leading organizations in the field of language studies and cultural exchange with 400 offices and schools in over 50 countries around the world. Learn more at www.culturalcare.com/aboutus

 The role

As a Sales Executive  you will join the Cultural Care Au Pair team and will be responsible for recruiting au pairs for the Cultural Care program. This is an opportunity for an entrepreneurial individual with skills in sales, business development, and marketing.You should be comfortable doing all aspects of the job: visiting universities, telemarketing and screening candidates.The ideal candidates should be proactive and able to multitask from day one

 Ideal Personal Qualities

• Independence

• High level of personal motivation – a real “self-starter”

• A strong leader

• Goal oriented

• A good team player

• Charismatic, positive and passionate

• Well-organized, detail oriented and proactive

• Constant over-achiever, highly competitive, creative and solutions-oriented.

• Strong presence with solid influencing skills.

• Ability to work in a multicultural environment

Ideal Professional Qualifications and Skills

• University graduate .

• Preference for a sales and/or marketing background

• Desire of working in a fast growing and dynamic environment

• Fluent in written and spoken English

• Excellent interpersonal and communication skills

• Knowledge of MS office (Excel, Outlook & PowerPoint), Windows and general comfort with technology

Key responsibilities

• Support the Sales Manager to develop and grow our market to ensure that sales goals are met

• Attract new customers throughout different marketing strategies (Telemarketing, fairs, stands, visiting universities, digital marketing, etc)

• Screen candidates and follow up with their processes.

 • Ensure a high level of customer service and satisfaction

The Sales Executive  will be based in Bogota and will report to the Sales Manager in Colombia.

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Sales Coordinator

Copenhagen-Vester Farimagsgade

We are looking for a sales-driven and goal-oriented person to join the Cultural Care Nordic sales team. We believe that you share our passion for cultural exchange, that you create opportunities and have the ability to think on your feet while paying attention to detail – always with the customer as your number one priority.

 

ROLE DESCRIPTION

As Sales Coordinator you are the main point of contact for au pairs from the moment they enquire about our program until they have completed their au pair application. This is a hands-on sales role to inspire, motivate, screen and coach potential candidates for our au pair program 

 

THE PROFILE

The position requires you to be goal-driven with a can-do attitude and strong work ethic. You should be self-motivated with a strong ability to organize and structure your tasks, knowing what to prioritize and when. You understand the fine balance between sales efficiency and first class customer service! You enjoy doing daily administrative routines as well as using your communicative skills in pitching the winning sales call. Your responsibilities will include, but not be limited to:

  • taking full ownership of sales in your region to reach sales targets
  • driving sales on the telephone through high quality consultative calls
  • screening applications
  • coaching candidates through the application process in a timely manner
  • achieving excellent customer service and support proactively responding to client queries
QUALIFICATIONS Must have fluent Danish and English level both oral and written1-2 years of sales experience Sales oriented with a competitive attitude Strong communication skillsOrganizing skills and attention to detail is highly valued for the position  International experience WE ARE ESPECIALLY INTERESTED IF YOU…Have your own Au Pair/Exchange student experience or equivalent

 

THIS IS US AND THIS IS WHAT WE OFFER IN RETURN

Be part of a truly international environment with a young, energetic team of co-workers by your side

Be part of a company that encourages personal aspirations and hard work with many job-opportunities around the world

We believe in quick decisions and people who work independently with a lot of responsibility. Setting no limits to your personal growth path!  For a successful candidate there are natural career developments within the company.

We love what we do and our work is carried out with passion!

 

COMPANY INFORMATION

EF is the world leader in international education. Our mission is to open the world through education and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree. We have sixteen subsidiaries and non-profit organizations, schools and offices in over 50 countries and employs over 40,000 staff and teachers. In today’s increasingly complex and interdependent world our mission is more relevant than ever.

Cultural Care Au Pair is part of EF Education First. Cultural Care Au Pair is a designated program sponsor by the U.S. Department of State and is the leading au pair organization with its main office in Lucerne, Switzerland.

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Regional Sales Manager

Paris-Avenue De Provence

Cultural Care Au Pair is currently looking for a Regional Sales Manager to join our team in Paris. You will be responsible for the planning, execution and project management of Cultural Care Au Pair’s sales, as well as our marketing activities on- and off line. This is a broad sales role and your daily tasks will include incoming calls, administration, telesales, screening of candidates, visiting info centers, schools and local organizations and much more. It is a true hands-on opportunity for an entrepreneurial individual with skills in sales and business development. The ideal candidate has experience from working or studying abroad.

Key responsibilities

  • Develop and grow our market to ensure that sales goals are met
  • Develop our relationships with several local organizations
  • Ensure a high level of customer service and satisfaction

Ideal Personal Qualities

  • Sales- and goal oriented
  • High level of personal motivation – a real “self-starter”
  • Competitive
  • Charismatic, positive and passionate in their personality
  • Team player
  • Well-organized, detail oriented and proactive

Ideal Professional Qualifications and Skills

  • Fluency in French and English, written and spoken
  • Degree from University or Business School
  • 2-5 years of working experience
  • Preference for a sales background
  • Excellent interpersonal and communication skills
  • Knowledge of MS office (Excel, Outlook & PowerPoint), Windows and general comfort with technology

About Cultural Care Au PairWe are the leading provider of cultural and educational exchange through our quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Cultural Care Au Pair is part of EF Education First, the leading organization in the field of language studies and cultural exchange with 500 offices and schools in over 52 countries around the world.  

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Sales Coordinator

Rome-Largo del Teatro Valle

EF Cultural Care Au Pair in Italy is currently looking for a Sales Coordinator to our office in Rome. We are an organization that encourages personal and professional development, and offers a truly multicultural and fast-paced working environment. 

The role:

As a Sales Coordinator, you will have hands-on involvement in the recruitment, screening and coaching of our potential au pairs. You will also have responsibility for growing the Italian market and ensuring that sales goals are met. The role calls for someone who displays a great deal of responsibility and autonomy, is very sales driven and has excellent communication skills.

Your responsibilities will include, but are not limited to:

  • Taking ownership of sales in your region to reach sales targets
  • Driving sales on the phone through high quality consultative calls
  • Screening applications
  • Coaching candidates through the application process in a timely manner
  • Visiting fairs and universities
  • Providing excellent customer service

The successful candidate:

  • Is a university graduate and fluent in English and Italian, written and spoken
  • Has a passion for sales and excellent communication and presentation skills, both on the phone and in person
  • Has creative sales ideas but also displays a strong attention to detail whilst performing daily administrative duties
  • Is self-motivated and able to work without direct supervision
  • Has a charismatic personality, a team player and displays leadership potential
  • Is goal oriented and has a competitive attitude
  • Has a strong entrepreneurial spirit and is able to work and meet strict deadlines
  • Experience from working as an au pair or living abroad is an advantage

If you are motivated by the prospect of a career with a young, dynamic and forward-thinking company, we want to hear from you.  

About Cultural Care Au Pair

We are a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989.

Cultural Care Au Pair is part of EF Education First. EF is the world’s largest private educational company, focused on language learning, educational travel, cultural exchange, and academic programs. Subsidiaries include, amongst others: International Language Centers, High School Exchange Year, Hult International Business School and Educational Tours.

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Sales Executive

Polanco-Jaime Balmes

Cultural Care Au Pair

Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989.

Cultural Care Au Pair is part of EF Education First, one of the leading organizations in the field of language studies and cultural exchange with 400 offices and schools in over 50 countries around the world. Learn more at www.culturalcare.com/aboutus

 The role

As a Sales Executive you will join the Cultural Care Au Pair team and will be responsible for recruiting au pairs for the Cultural Care program. This is an opportunity for an entrepreneurial individual with skills in sales, business development, and marketing.You should be comfortable doing all aspects of the job: visiting universities, telemarketing and screening candidates.

The ideal candidates should be proactive and able to multitask from day one

 Ideal Personal Qualities

• Independence

• High level of personal motivation – a real “self-starter”

• A strong leader

• Goal oriented

• A good team player

• Charismatic, positive and passionate

• Well-organized, detail oriented and proactive

• Constant over-achiever, highly competitive, creative and solutions-oriented.

• Strong presence with solid influencing skills.

• Ability to work in a multicultural environment

Ideal Professional Qualifications and Skills

• University graduate .

• Preference for a sales and/or marketing background

• Desire of working in a fast growing and dynamic environment

• Fluent in written and spoken English

• Excellent interpersonal and communication skills

• Knowledge of MS office (Excel, Outlook & PowerPoint), Windows and general comfort with technology

Key responsibilities

• Support the Sales Manager to develop and grow our market to ensure that sales goals are met

• Attract new customers throughout different marketing strategies (Telemarketing, fairs, stands, visiting universities, digital marketing, etc)

• Screen candidates and follow up with their processes.

 • Ensure a high level of customer service and satisfaction

The Sales Executive  will be based in Mexico City and will report to the Sales Manager in Mexico.

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Sales Coordinator

Warsaw-Marszalkowska

As Sales Coordinator at EF Cultural Care Au Pair, you are the main point of contact for Au Pairs from the moment they enquire about our program until they have completed their Au Pair application. This is a hands-on sales role to inspire, motivate, screen and coach potential candidates for our Au Pair program Your profile: The position requires you to be goal-driven with a can-do attitude and strong work ethic. You should be self-motivated with a strong ability to organize and structure your tasks, knowing what to prioritize and when. You understand the fine balance between sales efficiency and first class customer service! You enjoy doing daily administrative routines as well as using your communicative skills in pitching the winning sales call. Your responsibilities will include, but not be limited to:- taking full ownership of sales in your region to reach sales targets- driving sales on the telephone through high quality consultative calls- screening applications- coaching candidates through the application process in a timely manner- achieving excellent customer service and support proactively responding to client queriesQualifications:- Fluent Polish and English, spoken and written- Sales oriented with a competitive attitude- Strong communication skills- Organizing skills and attention to detail is highly valued for the position We are especially interested if you...have your own Au Pair/exchange student experience or equivalent
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.Net Software Engineer

Lucerne-Haldenstrasse

Synopsis

Cultural Care Au Pair is looking for a Software Developer to join a fun and energetic team.  We are looking for someone who is excited about learning new technologies and applying the best of what’s out there to constantly improve our systems. Enthusiasm, the ability to multi-task on multiple projects and fantastic communication skills will make you an irresistible candidate!

Requirements:

  • 4 + years of professional software development experience
  • 3+ years developing with Visual Studio (ASP.net, C#, MVC, SQL Server, JavaScript)
  • A solid understanding of object-oriented concepts
  • A solid understanding of Microsoft SQL Server or another relational database
  • Good team player, with a passion for collaboration, and an ability to articulate high-level concepts
  • A BS or MS in Computer Science or Engineering
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Front End Web Developer

Lucerne-Haldenstrasse

Front End Web Developer, Cultural Care Au Pair Culturalcare.com

Switzerland

We are looking for a creative and driven front-end web developer who has experience building useable and delightful, customer-facing web applications to work in our Luzern office in Switzerland. You will be part of an international development team and will be responsible for developing and maintaining many sites and applications.

The successful candidate:

  • Has a passion for developing websites with the latest, modern techniques
  • Is passionate about user interface design and usability challenges
  • Must be a team player who understands the importance of teamwork, collaboration, and open communication
  • Has a true passion for excellence in his/her work, is highly organized, detailed-oriented, thorough, and follows through on commitments
  • Must be able to effectively work with other web designers and developers, senior architects, and sales/marketing staff

Qualifications:

  • Minimum 2-3 years developing and working with HTML5, CSS3 and JavaScript
  • Basic Web design skills and Photoshop knowledge
  • Experience with popular, modern JS frameworks such as Angular.js
  • Advanced understanding and experience of WordPress is a plus
  • A solid understanding of web standards and best practices for usability
  • Excellent oral and written communication skills
  • Must have EU citizenship
  • Willing to relocate

We offer:

  • A competitive salary
  • A dynamic and highly motivated team
  • An international working environment (with teams in Boston, USA and Bangalore, India)
  • An organization that encourages your personal and professional development
  • Excellent work location near the Swiss Alps

Cultural Care Au Pair is the leading provider of intercultural childcare and educational exchange since 1989. Cultural Care Au Pair is a part of EF, founded in 1965, the world’s largest private educational company centered around language learning, educational travel, cultural exchange, and academic programs.

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Senior Project Manager

Lucerne-Haldenstrasse

Senior Project Manager, Cultural Exchange Technology

Synopsis

As a Senior Project Manager on the EF Cultural Exchange Technology team, you will oversee and own the end-to-end delivery of digital customer experiences that enable students and families to build relationships that span generations. You will utilize a variety of project management methodologies and collaborate across teams to define, design and deliver useable and useful customer experiences that comprise Cultural Exchange’s ecosystem of websites and mobile applications.

You will roll up your sleeves and get hands on with many aspects of the team’s projects from user, functional and technical requirements to resource forecasting and project planning. You will engage with a variety of stake holders including business owners, end users, designers, UX professionals, developers, and QA testers to ensure we develop the right digital experiences for the right stake holders, on time and on budget.

The Expertise

We are looking for a Senior Project Manager to help establish a strong project management practice within the EF Cultural Exchange Technology group. In addition to being a strategic thinker and proven, effective project manager, you must love to roll up your sleeves and contribute to the delivery of the products we make.

  We need to see experience in:

  • Leading a team of project managers
  • Waterfall and Agile Software development methodologies
  • Delivery of customer facing, cross platform applications
  • Effective written and oral communication
  • PMP training

About EF Education First

EF stands for “Education First”. Since 1965, we have helped millions of people transform their lives by opening the world through education. Today we’re the world’s largest private education company offering every imaginable way to learn a language, travel abroad, experience another culture, or earn an academic degree. For more information, visit http://www.ef.com/careers. 


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Digital Aquisition Specialist

Lucerne-Haldenstrasse

Cultural Care Au Pair (a division of EF Education First) is seeking a passionate and results-oriented Digital Acquisition Specialist to join our energetic in-house marketing team. As an integral part of this truly global team you’ll be based in our Lucerne headquarters, but interface regularly with our 26 (and growing) international sales offices, as well as working closely with the Director of Marketing to ensure that our worldwide strategy is implemented and executed flawlessly at a local market level. This is a hands-dirty, hands-on role that requires a “get it done” and “make it happen” attitude. A role that requires someone who is comfortable working across multiple marketing channels, feeling at ease when implementing a variety of initiatives through a complex structure. Sound like you? Read on! Your Responsibilities
  • You will help lead and execute Cultural Care Au Pair’s recruitment channel strategy including Paid Search, Facebook Ads, Display, Retargeting and Content Marketing. Maintain and develop in-depth analytics and analysis of all paid channels.
  • Work with the Marketing team to define new A/B test ideas that improve conversion rates for online channels.
  • Communicate performance and testing insights to the team and management.
  • Stay up to date with customer acquisition best practices, with a persistent eye on new channels and competitor techniques.
Qualifications
  • You have a bachelor’s degree in marketing, advertising, or a related field.
  • You have at least 2 years of customer acquisition experience (primarily B2C).
  • Experience with Adwords, Facebook Ads, Retargeting, Display and Content Marketing (expert knowledge in at least one of these channels)
  • Excellent conversion analytics skills (you LOVE data); experience A/B testing landing pages and creatives.
  • You are advanced with Microsoft Excel and Google Analytics
  • You have a passion for performance online marketing, and are constantly seeking out how to unlock new channels.
  • You are a great communicator with the gift to have colleagues with no technical background easily understand the key points of your complex campaigns –and actually enjoy the conversation.
  • You find it easy to work effectively in a cross-functional team environment.
  • You are a team player who understands the importance of teamwork, collaboration, and open communication across a global organization.
Requirements
  • Fluent in English (written and spoken)- other languages beneficial
  • Be eligible for a Swiss work permit
Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/ Cultural Care Au Pair is part of the EF Education First family. EF is the world’s largest private educational company, focused on language learning, educational travel, cultural exchange and academic programs. Subsidiaries include -amongst others: International Language Centers, High School Year Exchange, Hult International Business School and Educational Tours. Find out how it feels to work in EF at careers.ef.com. EF is an equal opportunities employer offering a unique, multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.
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Email Marketing Specialist

Lucerne-Haldenstrasse

Cultural Care Au Pair (a division of EF Education First) is seeking a passionate and results-oriented Email Marketing Specialist to join our energetic in-house marketing team. In this role you will seek to improve our CRM by employing email best practices, automation and trigger technologies. You will own this entire process – crafting our email strategy, execution, A/B testing and analyzing results. Reporting to the Director of Marketing this role will also oversee web analytics and contribute to the success of all digital channels including paid search, display, social, and more.  This is a hands-dirty, hands-on role. It’s a role that requires a “get it done” and “make it happen” attitude. The right candidate would straddle many worlds including design, product, content, analytics, and (of course) marketing. Sound like you? Read on… Your Responsibilities
    • Lead and execute Cultural Care Au Pair’s host family email marketing strategy focused on acquiring new host families as well as nurturing and renewing current host families.
    • Ensure quality execution of regular CRM communications, newsletters, and campaigns while driving new customer activation, retention, and renewal programs.
    • Develop an in-depth knowledge of our current internal business policies & procedures to continually improve our CRM.
    • Help design, execute and maintain an onboarding drip workflow and triggered CRM program.
    • Build, proof, test and deliver email messages via multiple ESPs.
    • Concept and execute A/B tests to continually improve email performance
    • Analyze data from Google Analytics and other analytic tools to provide recommendations that increase acquisition conversion rates, visitor engagement, and email performance.
    • Create marketing campaign tracking frameworks and support the implementation of campaigns in order to collect data as needed.
    • Generate regular campaign reports to drive on-going optimization and comprehensive wrap up reports to outline results, successes and opportunities for improvement. You will also create automated reports and dashboards to communicate performance of digital properties.
Qualifications
  • You have 2-4 years of digital marketing experience (2+ email marketing specific.)
  • Excellent written and spoken communication skills
  • Excellent analytics skills (you LOVE data); experience A/B testing within the email channel
  • Familiarity with multiple ESPs
  • Advanced knowledge of Microsoft Excel, Google Analytics and a basic knowledge of HTML
  • You are in-step with the latest marketing trends, and have a clear understanding of the current content consumption habits and behaviors of our audience(s).
  • You are a team player who understands the importance of teamwork, collaboration, and open communication across a global organization.
  • You have a bachelor’s degree in marketing, advertising, or a related field.
Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/ Cultural Care Au Pair is part of the EF Education First family. EF is the world’s largest private educational company, focused on language learning, educational travel, cultural exchange, and academic programs. Subsidiaries include, amongst others: International Language Centers, High School Exchange Year, Hult International Business School and Educational Tours. EF is an equal opportunities employer. EF offers a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.
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Travel Operations Coordinator

Lucerne-Haldenstrasse

Are you passionate about travelling and cultural exchange? Are you service minded, analytical and proactive? Do you thrive in a young environment where management relies on your ability to work independently and get results? Then read on - this might be the opportunity for you!

The RoleEF Cultural Care Au Pair is looking for a new Travel Coordinator/Specialist to grow our Travel team. You will be working closely with our US operations and our recruitment offices throughout the world. You will work in a small team and be reporting to the Director of Operations.

As the main scope of the job, you will be responsible for the daily execution of international and domestic transportation logistics – providing a seamless travel experience for our customers in a fast growing environment. At the same time you analyze and identify potentials to optimize the current travel process and help reduce current flight costs, while working with flight bookings on a daily basis.

The ideal candidate brings a profound working experience in established Travel Reservation Systems (e.g. Amadeus), possesses good analytical, team and communication skills, and a proactive get-it-done work ethic. We expect you to be a forward thinker, innovative and ready for a position you will get to make a big impact from day one.

Requirements

  • Self-motivated and comfortable in a fast-paced work environment
  • Attention to detail and good time management
  • Good analytical and problem solving skills
  • Collaboration skills; ability to work with people from different cultures
  • Entrepreneurial thinking and commitment to deliver excellent customer service
  • 1-2 years working experience in the travel industry, e.g. from an airline or travel agency
  • Working knowledge of the established Reservation Systems such as Amadeus is considered an advantage
  • Excellent written and verbal communication skills in English. Additional languages are a plus

About Cultural Care Au Pair Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Our mission is to open the world through education and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree. 

We offer competitive salaries and a multicultural working environment. The position is situated in beautiful Lucerne, Switzerland and you will be working with people from all over the world.

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Account Services Representative

Denver-Blake Street

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Junior Freelance Copywriter

Cambridge-1 Education Street

Junior Freelance Copywriter

Cultural Care Au Pair / High School Exchange Year

Culturalcare.com / efexchangeyear.org

Freelance, with the potential for full time.

Cambridge, MA

Position available now

THE INTROFor 50 years EF has been working toward one global mission: Opening the World Through Education. Cultural Care Au Pair and High School Exchange Year together make up the cultural exchange group within the EF family of brands. We are looking for a freelance copywriter to work alongside our dynamic, global team. If you are passionate about seeing your words make a difference in the world, this could be the opportunity for you.

In this role, you’ll work seamlessly between two global marketing teams, helping to concept, write and work with a team of designers to create integrated, cross-channel marketing initiatives spanning video, web, print, mobile, email and social media.

ARE YOU QUALIFIED?If you dig writing anything from banner ads to brochures, if you like to dance with designers (metaphorically or otherwise), if you get all giddy about a great turn of phrase, if your favorite question is, "What's in it for the reader?"...then you're our kind of writer.

This steady gig will help you build a body of work you’ll want to show off to add to your growing portfolio. The person we are looking for knows how to meet a deadline and take constructive feedback. Most importantly, this person will take great pleasure in inspiring people to join our life-changing programs. We do not merely want you to contribute to all the great things we are already working on. We want you to pipe in and say, “Hey, I have some ideas.” Besides pitching your fantastic ideas as part of our team, you will be writing short- and long-form copy for video, interactive properties, catalogs, letters, postcards, emails and whatever else comes along.

Your writing must be sharp and lean. Your grammar should be impeccable. You should be enthusiastic and eager to learn. You should be game to do some proofreading from time to time. Of course, you're a master juggler and your best buddies are InDesign and Word.

Requirements

  • Excellent conceptual and writing skills.
  • 1-3 years copywriting experience.
  • Strong understanding of direct marketing principles.
  • Highly organized, including the ability to adapt gracefully to changing priorities and multiple projects with a high level of accuracy.
  • Highly motivated, self-starter.
  • Knowledge of InDesign and Word a plus.
  • Bachelor’s degree or higher preferred.

How to apply?

Please submit your resume, a cover letter, and include a link to your work/portfolio with your application. Candidates who do not include a portfolio with their application will not be considered for this role. You be asked to do a small copy project specific to our brands if we invite you to take the next step with us.

 

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Junior Graphic Designer

Cambridge-1 Education Street

Junior Graphic Designer, Cultural Care Au Pair Culturalcare.comCambridge, Massachusetts

Cultural Care Au Pair (a division of EF Education First) is seeking a passionate, happy, energetic Junior Graphic Designer to join our growing in-house marketing group.

As an integral part of this truly global team, you’ll be based out of our Cambridge offices, but interface regularly with our international sales offices as we undertake the biggest creative transformation in our 25-year history.

The right person will be as motivated as they are cheerful, as comfortable concepting as they are executing, and excited by the opportunity to work with other great people as we roll out a new look for this global brand.

Sound like you? Then read on…

Your Responsibilities:

  • You’ll work on a variety projects, producing designs and graphics for web, email, social media, sales presentations, and online advertising campaigns
  • You’ll help to ensure visual and voice consistency across all creative projects and brand initiatives, acting as a guardian of our brand standards
  • You’ll help select, retouch, and color-correct photos from our photo shoots
  • You’ll assist in the management of our creative assets, and help to keep our creative server well organized
  • You’ll collaborate with the internal marketing team and contribute new creative and design ideas to group brainstorms
  • You’ll work closely with our UX/UI team to assist with the design of, and graphic production for, various web projects

Your Qualifications:

  • A minimum of 2 years designing as part of a marketing or creative team
  • Expertise in Adobe Creative Suite
  • Familiarity with current design trends, consumer platforms, with a keen understanding of how the two intersect
  • The ability to work across platforms and mediums
  • The work ethic to meet tight deadlines
  • The ability to think conceptually and execute efficiently
  • Openness to constructive feedback and a desire to constantly improve
  • An upbeat can-do attitude, eye for detail, and flexibility
  • A collaborative spirit and the ability to work well with other designers

Please include a link to your work/portfolio, with your application. Candidates that do not include a portfolio with their application will not be considered for this role.

COMPANY DESCRIPTION

Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/

Cultural Care Au Pair is part of the EF Education First family. EF is the world’s largest private educational company, focused on language learning, educational travel, cultural exchange, and academic programs. Subsidiaries include, amongst others: International Language Centers, High School Exchange Year, Hult International Business School and Educational Tours.

EF is an equal opportunities employer. EF offers a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.

 

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Training School Instructor

Oakdale-St John's University

Training School InstructorCultural Care Au PairOakdale, NYAre you flexible, dynamic, engaging, and energetic?

Are you passionate about children, education and cultural exchange?

Do you excel in a fast paced, multi-national environment, where anything can happen?

If you answered yes to any of the above, you might be an ideal candidate for a part-time teaching position at the Cultural Care Au Pair Training School in Oakdale, New York!

Role

Cultural Care Au Pair, an innovative provider of quality, flexible, and affordable in-home childcare, is seeking dedicated instructors to deliver our State Department mandated curriculum focused on child development and safety.

  • Teaching or motivational coaching experience required.
  • Experience with childcare.
  • Easily adaptable to changing situations; having a “nothing is impossible” attitude.
  • Exceptional, professional and friendly communication skills both with customers and colleagues.
  • Knowledge of a second language or ESL a plus, but not required.

Frequency

  • 20 hours per week. 
  • 8:00am-6:30pm Tuesday.  8:00am-6:00pm Wednesday. 
  • Frequency can vary from once per month most of the year, to almost every week during January, July and August.

Compensation

  • Begins at $17.00 per hour.

To Apply: Please send a letter of interest and resume to the Au Pair Training School Director, Lizzie Guerra

Contact:

Email:  Lizzie.Guerra@culturalcare.comPhone: 631-218-3708

Cultural Care Au Pair is a division of Education First. EF is the world leader in international education, and strives to open the world through education and travel. Join our global community of educators, innovators, travelers and doers.

www.careers.ef.com

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Salesforce.com Analyst

Cambridge-1 Education Street

Salesforce.com AnalystCulturalcare.com

Cambridge, MA

 

Are you excited to use your fierce Salesforce skills to change user and customer experience in a global organization?

 

Do you want to work in a highly functioning team that empowers people to make emotional connections through technology?

 

As a Salesforce Analyst at Cultural Care Au Pair, you will be given responsibility for the implementation of Salesforce solutions that improve customer experience, user efficiency and sales. You will be challenged to stay up to date on Salesforce capabilities and putting the user at the center of everything we design and build.

 

If you are ready to make a real difference in your role by connecting people from around the globe, then read on.  This Salesforce Analyst position may be the next step in your career.

 

 

What this role IS:

 

  • User centered. Understanding the needs of our internal users as well as customers is critical to success and it is at the forefront of our projects.
  • Rewarding. You will own your projects and their outcome. You are in the driver seat.
  • Fast-paced. We work on multiple projects at a time which may require varying levels of business analysis and therefore your expertise. Switching gears is normal.
  • Challenging. We like continuous improvement and are always looking for ways to make our customer facing and internal applications better. This role calls for someone who is eager to learn and dive into the details while keeping the big picture in mind and continues to push forward to reach the larger goals.

 

What this role is NOT:

 

  • Monotonous. As a Salesforce Analyst in our team, you will be responsible for solving novel challenges on a daily basis and seeing your solutions through to completion.
  • A solo effort. Whether you’re an introvert or extrovert, you need to enjoy solving problems as part of a diverse team. In this role you’ll work closely with project managers, business analysts, developers, QA staff and business stakeholders to continue our journey of replacing legacy applications leveraging Salesforce where possible, while focusing on business process redesign.
  • For schedule jockeys. The focus of the role is on solving the right problems, in the right way, on budget and on schedule.

 

Requirements:

 

  • 3+ years of experience as a Salesforce analyst or administrator working in an enterprise level Salesforce implementation. Certifications (ADM201 or higher) a plus.
  • Strong working experience with: standard configurations (Roles, Profiles, Workflow rules, Process builder, Validation rules, assignment and escalation rules etc.) as well as forecasting, reports & dashboards
  • Knowledge of software development lifecycle processes (including waterfall and agile/scrum methodologies)
  • Proven project management experience.
  • Strong analytical and creative problem-solving skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills (precise, accurate, detailed while being easily digestible) and the ability to interact professionally with a diverse group including users, managers and software developers.
  • Experience writing software requirements and specifications and working closely with software development teams
  • Proven experience at driving consensus across multiple stakeholders.

 

 

More about us

 

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree.

 

Cultural Care Au Pair, a subsidiary of EF, is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/

 

Reasons to believe:

We believe in work-life balance and a fun and comfortable work atmosphere:

  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) plan with Fidelity
  • State-of-the-art new office space, with an open layout, and access to eye-squinting amounts of natural light
  • Complimentary in-house language classes
  • On-site restaurant and bar
  • Travel and au pair program discounts and much more

 

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Sr. Front End Developer

Cambridge-1 Education Street

Sr. Front End Developer EF High School Exchange Year/Cultural Care Au PairCambridge, MAEF Education First is a world leader in international education. We have the resources and knowledge of a large global company but operate with the speed and mentality of a startup. We are looking for a creative and driven senior front-end web developer who has experience building customer-facing web application. You will be part of an international development team and will be responsible for developing and maintaining many sites and applications. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.

The successful candidate:

  • Has a passion for developing websites with the latest, modern techniques
  • Must be a team player who understands the importance of teamwork, collaboration, and open communication
  • Has a drive for excellence in his/her work, is highly organized, detailed-oriented, thorough, and follows through on commitments
  • Must be able to effectively work with other web designers and developers, senior architects, and sales/marketing staff
  • Has experience mentoring other developers

 Qualifications:

  • Minimum 6-7 years developing and working with HTML5, CSS3 and JavaScript
  • Advanced Web design skills and Photoshop knowledge
  • Experience with popular, modern JS frameworks such as KnockoutJS, AngularJS, ReactJS, Typescript, etc.
  • Experience with popular, modern front-end testing frameworks
  • Advanced understanding and experience of WordPress is a plus
  • A solid understanding of web standards and best practices for usability, maintainability, and testability
  • Excellent oral and written communication skills

About:

We are 40,500 staff, faculty and teachers, working in 500 offices and schools across 52 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

High School Exchange Year and Cultural Care Au Pair are products of EF Education First.Cultural Care Au Pair is the leading flexible, affordable, live-in au pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au Pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and au pairs have the chance to spend a year with an American family. To learn more please visit www.culturalcare.com or www.ef.com.

EF Exchange Year, part of the EF family, is a program dedicated to the promotion of international understanding through cultural exchange. Teenagers travel to another country, live as a family member in a host community and enroll in a nearby high school. Students return home with an in-depth understanding of another culture, lasting international friendships and memories to last a lifetime. For more information please visit www.efexchangeyear.org. 

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Director of Au Pair Placement Team

Cambridge-Two Education Circle

Director of SalesCultural Care Au PairCambridge, MA

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree.

Cultural Care Au Pair, a subsidiary of EF, is an innovative provider of quality, flexible, and affordable in-home childcare.  We are seeking a tenacious and determined sales director.  In this exciting and rewarding role, you will oversee our matching process between families and au pairs.   

We need someone who can aggressively charge forward towards a goal but we also need someone who can be a service pro and not only turn mad/upset/disappointed families---but someone who can teach the team how to sell with empathy and understand what host families are going through as they search for childcare.  Looking for a big hire who can also quickly recognize trends and turn the team left or right based upon what we need to accomplish. We need someone smart who can figure out where our process is getting in the way of our progress (and then fix it).

The Role

As the Director of Sales, you will:

  • Supervise a team of Account Managers as they talk to families about joining the program and hosting an au pair in order to meet their childcare needs
  • Develop and execute a strategy to maintain a high conversion rate
  • Report sales projections to Vice President
  • Conduct training with team
  • Monitor call quality and volume and provide immediate feedback to team members
  • Be responsible for continuous process improvement and innovation
  • Maintain a working understanding of the competition

Requirements

  • Prior experience in telephone sales
  • Prior experience leading a team
  • Experience in data analysis using Microsoft Excel
  • Experience with Salesforce or similar CRM
  • Demonstrated experience and focus on customer service
  • Able to work well under pressure and remain goal-oriented under strict deadlines
  • Able to effectively manage high daily phone call and email volume
  • Excellent written and verbal communication skills

Cultural Care Au Pair is a designated program sponsor by the U.S. Department of State and has been a proud member of the cultural exchange community for over 20 years. Au pairs are young men and women, 18-26 years of age, from around the world who live with an American host family and provide childcare while experiencing life and culture in a new country. Learn more about our program at www.culturalcare.com EF is an Equal Opportunity Employer.

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Extension Coordinator

Cambridge-1 Education Street

Extension Coordinator

Cultural Care Au Pair

Cambridge, MA

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing! 

 

About the role:

This is an exciting opportunity to be part of a brand new team and make a name for yourself within the country’s largest au pair organization. You will work directly with au pairs who are currently living with host families to talk to them about extending into their second year on the program. You will counsel these young adults at a very critical moment in their lives, meaning you will need to be encouraging and supportive to au pairs searching for a new host family with whom to extend. You will also be able to utilize your own international experience, creativity, innovation and consultative sales skills in this goal-oriented role. You have a strong appreciation for other cultures and languages and value the impact that cultural exchange can have on the lives of young people and the children they care for.

 

Some things about you:

  • You truly love talking to people on the phone and are excited by the idea of enriching our customers’ experience (both au pairs and host families) by extending it into a second year.
  • You are competitive and love hitting targets, especially when the goal is to build families, one connection at a time.
  • You thrive on the chance to join a new, expanding team and get noticed for owning your pipeline and exceeding goals.
  • You can switch between enthusiastic customer-facing conversations and behind-the-scenes compliance regulations with ease.
  • You are excited by the prospect of speaking to a German au pair one minute with questions about regulations, and a Thai au pair who needs your advice the next (our au pairs come from 26+ different countries).
  • You are resourceful- “I have no idea” is not in your vocabulary.
  • While we provide the knowledge and training, you come with the emotional maturity and life experience to coach program participants through anxieties and concerns that may arise.
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Placement Manager - Cambridge Office

Cambridge-Two Education Circle

Placement Manager

Cultural Care Au Pair

Cambridge, MA

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The Placement Manager role is super dynamic, working with host families during that special window of time between when they register for our program and when they select their au pair. You will listen to their (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

 

This is a truly unique and diverse role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and “soft” sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your families and their needs. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping them ease the chaos in their lives.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

                                                                      

Some nitty gritty:

This job requires some Saturday work (4-6 times/year) and our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. You will be invited to travel to our au pair training school in NY once within your first year of employment and, shortly thereafter, will be invited to travel to an international Cultural Care office. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits:

  • Monthly base salary and bonus potential
  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) plan with Fidelity
  • Complimentary in-house language classes

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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Placement Manager - Denver Office

Denver-Blake Street

Placement Manager

Cultural Care Au Pair

Denver, CO

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The Placement Manager role is super dynamic, working with host families during that special window of time between when they register for our program and when they select their au pair. You will listen to their (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

 

This is a truly unique and diverse role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and “soft” sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your families and their needs. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping them ease the chaos in their lives.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

                                                                      

Some nitty gritty:

This job requires some Saturday work (4-6 times/year) and our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. You will be invited to travel to our au pair training school in NY once within your first year of employment and, shortly thereafter, will be invited to travel to an international Cultural Care office. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits:

  • Monthly base salary and bonus potential
  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) plan with Fidelity

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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Program Consultant

Cambridge-Two Education Circle

Program ConsultantCultural Care Au PairCambridge, MADescription:

Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day, and help open the world through education and cultural exchange?

Cultural Care Au Pair, an innovative provider of childcare you can trust like family, is seeking tenacious and determined Program Consultants.  In this exciting and rewarding role, you will work with potential host families to educate them about their childcare options and how Cultural Care Au Pair can help to solve their childcare needs.  This is an excellent opportunity for those who have a competitive streak and are motivated by daily and weekly goals.

You exhibit the wonderful combination of maturity and empathy, which are both equally necessary when talking to parents about childcare options. People trust you not only because you are a good salesperson, but also because you truly believe in what you’re talking about.  You are able to connect with and develop rapport with a potential customer over the phone. This is a chance for you to display your talents and develop both personally and professionally.  This role is a great entry into the world of Cultural Care Au Pair, and offers exciting potential career advancement for the right candidate.

Responsibilities:

  • Consistently aim for 40+ outgoing calls a day to interested host families (not cold calls)
  • Follow-up on inquiries in a timely and professional manner
  • Get families excited about the possibility of au pair childcare – it’s really cool!
  • Follow up with families who are still considering inviting an au pair into their home
  • Evaluate suitability of potential host families in coordination with State Department regulations
  • Consistently meet all individual and team sales targets without sacrificing customer service
  • Contribute to the development of personal and team goals

The ideal candidate should have:

  • Bachelor’s degree
  • Prior experience in sales, specifically telesales preferred
  • Motivation to hit daily goals
  • Consistently positive and upbeat demeanor
  • Excellent time management and organizational skills
  • Polished speaking and writing skills
  • Strong adaptability, flexibility, and resourcefulness
  • An entrepreneurial spirit
  • The ability to work well under pressure and remain goal-oriented under strict deadlines
  • The ability to effectively manage high daily phone call and email volume
  • Commitment to a role which may occasionally require additional hours

Cultural Care Au Pair

is the leading flexible, affordable, live-in au pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au Pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and au pairs have the chance to spend a year with an American family. To learn more please visit

www.culturalcare.com

or

www.ef.com

.

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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Account Coordinator

Cambridge-8 Education Street

Account CoordinatorCultural Care Au PairCambridge, MA

Description:

Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day, and help open the world through education and cultural exchange?

The position of Account Coordinator assures the delivery of exemplary levels of service to clients of our au pair program. In this role, you will effectively explain our program policies, fees and promotions to our customers. Our Account Coordinators have a unique combination of qualities, which allows them to work in a structured, deadline driven environment, yet also succeed at comfortably easing the anxieties of host families. They can explain policies and procedures in a clear, helpful way and are not afraid to remind families of payment deadlines in a professional manner. Host families often look to Account Coordinators as a trusted resource for any program or finance questions throughout the year. This customer service role grants insight into every aspect of our organization, setting up the right candidate for growth opportunities.

Responsibilities:

Call and email host families to remind them of program fees, due dates, credits and discounts

Responsible for the overall Accounts Receivable aspect of our program

Reach out to families who are approaching payment deadlines to make sure that their remaining balance does not jeopardize the on-time arrival of their au pair

Kindly and effectively answer questions and resolve customer needs

Identify and implement opportunities to enhance customer experience

Document all phone and email correspondences in various in-house databases

Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires

Prioritize customer needs and set realistic expectations

The ideal candidate should have:

Bachelor’s Degree

1+ year work experience

Comfort with numbers

Problem solving skills and general customer service experience

An entrepreneurial mind

The ability to be a natural motivator, bringing enthusiasm to their team

A creative approach to finding mutually beneficial solutions to challenges

Excellent time management and organizational skills

Strong adaptability, flexibility, and resourcefulness

Cultural Care Au Pair is the leading flexible, affordable, live-in au pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au Pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and au pairs have the chance to spend a year with an American family. To learn more please visit www.culturalcare.com or www.ef.com.

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

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Community Consultant

Greenwich-Work From Home

Community ConsultantCultural Care Au PairGreenwich, CT  (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

Apply for this position

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Community Consultant

Seattle-Work From Home

Community ConsultantCultural Care Au PairSeattle, WA  (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Los Angeles-Work From Home

Community ConsultantCultural Care Au PairLos Angeles, CA - Western parts of city including Malibu  (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

Apply for this position

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Community Consultant

New Orleans-Work From Home

Community ConsultantCultural Care Au PairNew Orleans, LA (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Bethesda-Work From Home

Community ConsultantCultural Care Au PairBethesda, MD as well as Silver Spring and Chevy Chase (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

West Bloomfield-Work From Home

Community ConsultantCultural Care Au PairWest Bloomfield, MI  (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

Apply for this position

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Customer Relations Specialist

Cambridge-Two Education Circle

Customer Relations SpecialistCultural Care Au PairCambridge, MA

Do you want to work in a fun, high-energy environment, where you can make a difference in people’s lives every day, and help open the world through education and cultural exchange?

Use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, field staff and colleagues. You will answer customer inquiries about the many facets of our exciting au pair program. Even while fielding a high number of phone calls daily, you are able to maintain a positive attitude and make every customer feel like your top priority. With every inquiry, you proactively add value to the overall customer experience, by being thorough and anticipating future needs. This position is also exciting to those who have a strong appreciation for other cultures and languages, because you’ll have direct contact with many of our au pairs. This role gives insight into every aspect of our organization, setting up the right candidate for growth opportunities.

Responsibilities:

Enthusiastically manage a high volume of incoming phone calls

Kindly and effectively answer questions and resolve customer needs

Identify and implement opportunities to enhance customer experience

Document all phone and email correspondences in various in-house databases

Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires

Prioritize customer needs and set realistic expectations

The ideal candidate should have:

Bachelor’s Degree

1-2 years of customer service experience and/or phone experience

Problem solving and conflict resolution skills

An entrepreneurial mind

The ability to be a natural motivator, bringing enthusiasm to their team

A creative approach to finding mutually beneficial solutions to challenges

Excellent time management and organizational skills

Strong adaptability, flexibility, and resourcefulness

 

Cultural Care Au Pair is the leading flexible, affordable, live-in au pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au Pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and au pairs have the chance to spend a year with an American family. To learn more please visit

www.culturalcare.com

or

www.ef.com

.

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

 

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Field Program Director - Denver Area

Denver-Blake Street

Program Director (Field) – Denver Area Cultural Care Au Pair Work from home- 4 days/wk. Work from our Denver office – 1 day/wk. About Cultural Care: We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in. We are a worldwide organization based in more than 20 countries. Employees get excellent benefits (including a great discount for your own au pair childcare) and we focus on having lots of fun along the way. Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing! We are now about 50% based in our Boston and Denver offices and 50% field based. About the role: The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating. Some people say they are making a difference. We truly are. Every day. This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you. Some things about you:
  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.
Some nitty gritty: As we mentioned, it’s mostly a work from home role. The expectation is that you have the space, a computer, hard drive memory & high-speed wired internet connection to work from home. We do a rotating Saturday schedule and on-call schedule so you can expect to occasionally work on the weekends and evenings during the year. There are also 2-3 times a year where you will have travel opportunities. There are a lot of benefits beyond dress code that a work from home role brings. You know, daily homemade lunches, no commuting road-rage. And you can be home for that 4 hour window that the cable company gives you. Having said that, our field-based positions are full-time 9-5:30 jobs (or longer depending on your workload that day) where the phones will be ringing and Skype will be jumping. Home based? Yes. Flex-time? Not so much. Still, the dress code is easy and the coffee is as good as you make it. Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.
Apply for this position

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Field Program Director - East Coast

Brookline-Work From Home

Program Director (Field)

Cultural Care Au Pair

Work from home-based office, East Coast, US

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits (including a great discount for your own au pair childcare) and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating.  Some people say they are making a difference. We truly are. Every day.

In anticipation of future growth along the East Coast, we are looking for a superstar candidate to grow our team. This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.                                                    

Some nitty gritty:

As we mentioned, it’s a work from home role. The expectation there is that you have the space, a computer, hard drive memory & high-speed wired internet connection to work from home.  We do a rotating Saturday schedule and on-call schedule so you can expect to occasionally work on the weekends and evenings during the year.  There are also 2-3 times a year where you will have travel opportunities.

There are a lot of benefits beyond dress code that a work from home role brings. You know, daily homemade lunches, no commuting road-rage. And you can be home for that 4 hour window that the cable company gives you. Having said that, our field-based positions are full-time 9-5:30 jobs (or longer depending on your workload that day) where the phones will be ringing and Skype will be jumping. Home based?  Yes. Flex-time? Not so much. Still, the dress code is easy and the coffee is as good as you make it.

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

Apply for this position

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Field Program Director - Illinois

Chicago-Work From Home

Program Director (Field)

Cultural Care Au Pair

Work from home-based office, Illinois area, US

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits (including a great discount for your own au pair childcare) and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating.  Some people say they are making a difference. We truly are. Every day.

 

In anticipation of future growth in this region, we are looking for a superstar candidate to grow our team. This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.                                                    

Some nitty gritty:

As we mentioned, it’s a work from home role. The expectation there is that you have the space, a computer, hard drive memory & high-speed wired internet connection to work from home.  We do a rotating Saturday schedule and on-call schedule so you can expect to occasionally work on the weekends and evenings during the year.  There are also 2-3 times a year where you will have travel opportunities.

There are a lot of benefits beyond dress code that a work from home role brings. You know, daily homemade lunches, no commuting road-rage. And you can be home for that 4 hour window that the cable company gives you. Having said that, our field-based positions are full-time 9-5:30 jobs (or longer depending on your workload that day) where the phones will be ringing and Skype will be jumping. Home based?  Yes. Flex-time? Not so much. Still, the dress code is easy and the coffee is as good as you make it.

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

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Field Program Director - Midwest

St. Louis-Work From Home

Program Director (Field), Midwest

Cultural Care Au Pair

Work from home-based office, US

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits (including a great discount for your own au pair childcare) and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating.  Some people say they are making a difference. We truly are. Every day.

 

This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.

Some nitty gritty:

As we mentioned, it’s a work from home role. The location of this role is anywhere in the Central or Mountain time zone. The expectation is that you have the space, a computer, hard drive memory & high-speed wired internet connection to work from home.  We do a rotating Saturday schedule and on-call schedule so you can expect to occasionally work on the weekends and evenings during the year.  There are also 2-3 times a year where you will have travel opportunities.

There are a lot of benefits beyond dress code that a work from home role brings. You know, daily homemade lunches, no commuting road-rage. And you can be home for that 4 hour window that the cable company gives you. Having said that, our field-based positions are full-time 9-5:30 jobs (or longer depending on your workload that day) where the phones will be ringing and Skype will be jumping. Home based?  Yes. Flex-time? Not so much. Still, the dress code is easy and the coffee is as good as you make it.Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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Field Program Director - West Coast

San Francisco-Work From Home

Program Director (Field), West Coast

Cultural Care Au Pair

Work from home-based office, US

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. This program takes a village to pull together and that’s where our team comes in.  We are a worldwide organization based in more than 20 countries.  Employees get excellent benefits (including a great discount for your own au pair childcare) and we focus on having lots of fun along the way.  Beyond loving what we do, we are a solid group. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating.  Some people say they are making a difference. We truly are. Every day.

 

This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.

Some things about you:

  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.

Some nitty gritty:

As we mentioned, it’s a work from home role. The location of this role is anywhere in the Pacific Standard Time Zone. The expectation is that you have the space, a computer, hard drive memory & high-speed wired internet connection to work from home.  We do a rotating Saturday schedule and on-call schedule so you can expect to occasionally work on the weekends and evenings during the year.  There are also 2-3 times a year where you will have travel opportunities.

There are a lot of benefits beyond dress code that a work from home role brings. You know, daily homemade lunches, no commuting road-rage. And you can be home for that 4 hour window that the cable company gives you. Having said that, our field-based positions are full-time 9-5:30 jobs (or longer depending on your workload that day) where the phones will be ringing and Skype will be jumping. Home based?  Yes. Flex-time? Not so much. Still, the dress code is easy and the coffee is as good as you make it.Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

Apply for this position

Share Position