CAREERS WITH CULTURAL CARE

About working here

Cultural Care Au Pair is always looking for talented individuals to join our growing network. Below you can review full-time positions available at Cultural Care Au Pair’s corporate office, as well as any opportunities for local representatives in various locations across the country. Cultural Care Au Pair is an Equal Opportunity Employer.

We make a difference

We're proud that our work changes the lives of young people from abroad, and enriches the lives of American families across the U.S.

We're committed to our work here

The average tenure of our staff here is 6 years, and 25% of us have been around for 9 years or more. 10% of staff members have hosted an au pair and 95% have experienced cultural exchange.

A workspace that suits everyone

Some positions sit in our spectacular offices in Boston or Denver. Other jobs allow you to telecommute from your home office so you can rock your yoga pants and skip the daily commutes.

Wellness, wellbeing & fun

From our “Walk This May” pedometer challenge, bi-weekly Fika coffee breaks, to our staff “Happiness” Facebook group, we take time to celebrate the good stuff in life.

 

Open positions

  • Sales Coordinator

    Paris-Avenue De Provence

    Cultural Care Au Pair is currently looking for a Sales Coordinator to join our team in Paris. You will be responsible for the planning, execution and project management of Cultural Care Au Pair’s sales, as well as our...

  • Sales Coordinator

    Rome-Largo del Teatro Valle

    EF Cultural Care Au Pair in Italy is currently looking for a Sales Coordinator to our office in Rome. We are an organization that encourages personal and professional development, and offers a truly multicultural and fast-paced working...

  • Sales Coordinator

    Warsaw-Marszalkowska

    As Sales Coordinator at EF Cultural Care Au Pair, you are the main point of contact for Au Pairs from the moment they enquire about our program until they have completed their Au Pair application. This is a hands-on sales role to inspire, motivate,...

  • Danish- or Finnish speaking Operations Coordinator

    Stockholm-Strandvagen

    Are you an energetic, goal-oriented person with a passion for traveling and different cultures who like to work under pressure? Do you like to laugh a lot at work, but hate to lose and get bored when things are moving to slow - then you might fit...

  • UX Lead

    Lucerne-Haldenstrasse

    EF Cultural Exchange is a division of EF Education focused on enabling youths from over 40 countries, and American families to build relationships that span over generations. We do this through our programs High School Exchange Year and Cultural...

  • Digital Aquisition Specialist

    Lucerne-Haldenstrasse

    Cultural Care Au Pair (a division of EF Education First) is seeking a passionate and results-oriented Digital Acquisition Specialist to join our energetic in-house marketing team. As an integral part of this truly global team you’ll be based...

  • Application Support Engineer, Cultural Exchange Technology

    Cambridge-Two Education Circle

    Application Support Engineer, Cultural Exchange Technology Cultural Care Au Pair & High School Exchange Year Cambridge, MA Are you excited to deliver technical support for software applications and technologies to help support our user and...

  • Front End Developer

    Cambridge-Two Education Circle

    Front End Developer  EF High School Exchange Year/Cultural Care Au Pair Cambridge, MA EF Education First is a world leader in international education. We have the resources and knowledge of a large global company but operate with the speed and...

  • Junior Developer

    Cambridge-Two Education Circle

    Junior Developer Cultural Care Au Pair & High School Exchange Year Cambridge, MA Are you excited to use your Microsoft SQL database skills to help support our user and customer experience in a global organization? Do you want to work in a...

  • Community Consultant

    Boston-Work From Home

    Community Consultant Cultural Care Au Pair Boston, MA including South Shore, Hingham, Scituate (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and...

  • Placement Manager - Denver Office

    Denver-Blake Street

    Placement Manager Cultural Care Au Pair Denver, CO   A bout Cultural Care : We help young adults from around the world make the impressive commitment to spend a year living away from family and fri ends to live with an American host family....

  • Community Consultant

    San Francisco-Work From Home

    Community Consultant Cultural Care Au Pair Various locations in San Francisco, CA (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and...

  • Community Consultant

    Atlanta-Work From Home

    Community Consultant Cultural Care Au Pair Atlanta (Brookhaven area), GA  (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare...

  • Community Consultant

    Cincinnati-Work From Home

    Community Consultant Cultural Care Au Pair Cincinnati, OH  (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant...

  • Community Consultant

    Bryn Mawr-Work From Home

    Community Consultant Cultural Care Au Pair Germantown, Pottstown, Media, Lansdale, Wallingford, or Chestnut Hill (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a...

  • Community Consultant

    Scarsdale-Work From Home

    Community Consultant Cultural Care Au Pair Scarsdale, NY  (including opportunities in  Scarsdale, Hartsdale, Yonkers, Pound Ridge, Park Slope, Flatbush, and Montgomery)  Cultural Care, an innovative provider of quality, flexible and...

  • Community Consultant

    Washington D.C.-Work From Home

    Community Consultant Cultural Care Au Pair Washington, DC  - Georgetown area as well as Bethesda, MD and Arlington, VA (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare,...

  • Community Consultant

    Seattle-Work From Home

    Community Consultant Cultural Care Au Pair Seattle, WA various areas/multiple openings - Eastlake, Capitol Hill, Queen Anne, Madison Park, Tukwila, Magnolia (Independent Contractor) Cultural Care, an innovative provider of quality, flexible and...

  • Field Program Director - West Coast

    Seattle-Work From Home

    Program Director (Field) Cultural Care Au Pair Work from home-based office, Seattle, WA   A bout Cultural Care : We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live...

  • Program Manager

    Cambridge-1 Education Street

    Program Manager Cultural Care Au Pair Cambridge, MA   A bout Cultural Care : We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family....

  • Program Specialist - Account Services Team

    Cambridge-1 Education Street

    Program Specialist – Account Services Team Cultural Care Au Pair Cambridge, MA   A bout Cultural Care : We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an...

  • School Director

    Oakdale-St John's University

    School Director Cultural Care Au Pair St. John’s University, Oakdale, NY   A bout Cultural Care : We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young...

Sales Coordinator

Paris-Avenue De Provence

Cultural Care Au Pair is currently looking for a Sales Coordinator to join our team in Paris. You will be responsible for the planning, execution and project management of Cultural Care Au Pair’s sales, as well as our marketing activities on- and offline. This is a broad sales role and your daily tasks will include incoming calls, administration, telesales, screening of candidates, visiting info centers, schools and local organizations and much more. It is a true hands-on opportunity for an entrepreneurial individual with skills in sales and business development. The ideal candidate has experience from working or studying abroad.

Key responsibilities

  • Develop and grow our market to ensure that sales goals are met
  • Develop our relationships with several local organizations
  • Ensure a high level of customer service and satisfaction

Ideal Personal Qualities

  • Sales- and goal oriented
  • High level of personal motivation – a real “self-starter”
  • Competitive
  • Charismatic, positive and passionate in their personality
  • Team player
  • Well-organized, detail oriented and proactive

Ideal Professional Qualifications and Skills

  • Fluency in French and English, written and spoken
  • Degree from University or Business School
  • 2-5 years of working experience
  • Preference for a sales background
  • Excellent interpersonal and communication skills
  • Knowledge of MS office (Excel, Outlook & PowerPoint), Windows and general comfort with technology

About Cultural Care Au PairWe are the leading provider of cultural and educational exchange through our quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Cultural Care Au Pair is part of EF Education First, the leading organization in the field of language studies and cultural exchange with 500 offices and schools in over 52 countries around the world.  

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Sales Coordinator

Rome-Largo del Teatro Valle

EF Cultural Care Au Pair in Italy is currently looking for a Sales Coordinator to our office in Rome. We are an organization that encourages personal and professional development, and offers a truly multicultural and fast-paced working environment. 

The role:

As a Sales Coordinator, you will have hands-on involvement in the recruitment, screening and coaching of our potential au pairs. You will also have responsibility for growing the Italian market and ensuring that sales goals are met. The role calls for someone who displays a great deal of responsibility and autonomy, is very sales driven and has excellent communication skills.

Your responsibilities will include, but are not limited to:

  • Taking ownership of sales in your region to reach sales targets
  • Driving sales on the phone through high quality consultative calls
  • Screening applications
  • Coaching candidates through the application process in a timely manner
  • Visiting fairs and universities
  • Providing excellent customer service

The successful candidate:

  • Is a university graduate and fluent in English and Italian, written and spoken
  • Has a passion for sales and excellent communication and presentation skills, both on the phone and in person
  • Has creative sales ideas but also displays a strong attention to detail whilst performing daily administrative duties
  • Is self-motivated and able to work without direct supervision
  • Has a charismatic personality, a team player and displays leadership potential
  • Is goal oriented and has a competitive attitude
  • Has a strong entrepreneurial spirit and is able to work and meet strict deadlines
  • Experience from working as an au pair or living abroad is an advantage

If you are motivated by the prospect of a career with a young, dynamic and forward-thinking company, we want to hear from you.  

About Cultural Care Au Pair

We are a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989.

Cultural Care Au Pair is part of EF Education First. EF is the world’s largest private educational company, focused on language learning, educational travel, cultural exchange, and academic programs. Subsidiaries include, amongst others: International Language Centers, High School Exchange Year, Hult International Business School and Educational Tours.

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Sales Coordinator

Warsaw-Marszalkowska

As Sales Coordinator at EF Cultural Care Au Pair, you are the main point of contact for Au Pairs from the moment they enquire about our program until they have completed their Au Pair application. This is a hands-on sales role to inspire, motivate, screen and coach potential candidates for our Au Pair program Your profile: The position requires you to be goal-driven with a can-do attitude and strong work ethic. You should be self-motivated with a strong ability to organize and structure your tasks, knowing what to prioritize and when. You understand the fine balance between sales efficiency and first class customer service! You enjoy doing daily administrative routines as well as using your communicative skills in pitching the winning sales call. Your responsibilities will include, but not be limited to:- taking full ownership of sales in your region to reach sales targets- driving sales on the telephone through high quality consultative calls- screening applications- coaching candidates through the application process in a timely manner- achieving excellent customer service and support proactively responding to client queriesQualifications:- Fluent Polish and English, spoken and written- Sales oriented with a competitive attitude- Strong communication skills- Organizing skills and attention to detail is highly valued for the position We are especially interested if you...have your own Au Pair/exchange student experience or equivalent
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Danish- or Finnish speaking Operations Coordinator

Stockholm-Strandvagen

Are you an energetic, goal-oriented person with a passion for traveling and different cultures who like to work under pressure? Do you like to laugh a lot at work, but hate to lose and get bored when things are moving to slow - then you might fit right in with us! We are looking for a highly talented, dynamic and solutions-oriented Customer Service Representative/Operations Coordinator in the Stockholm office, starting May 2016. As part of our Customer Service and Operations team, you are responsible for preparing 18-26 year olds to travel to the USA as au pairs. The role will include responsibility for planning and execution of different projects, as well as daily routines like incoming calls and emails, administrative tasks and follow-up with customers on the phone. Qualifications:

  • Has an academic degree or equivalent.
  • Has a passion for customer service, and has preferably worked in that area previously. A background in sales is also relevant.
  • Has excellent interpersonal, communication and presentation skills.
  • Is creative, entrepreneurial and proactive with a team spirit, who thrives under high pressure and wants to work in an uncontrolled environment with very few restrictions.
  • Have lived abroad for some time or traveled extensively.
  • Advanced skills with MS office applications (Outlook, Word, Excel, PowerPoint).
  • Speaks Danish or Finnish as well as English fluently, preferably also Swedish as you will be located in Stockholm

Who are we looking for? The position requires a flexible and goal driven "all-rounder" with a strong work ethic, a roll-up-your-sleeve attitude and the drive to give top-notch customer service. We are looking for a person who is energetic, self-motivated, able to work without direct supervision, creative but is also able to remain calm in difficult situations. A successful candidate must be highly organized, able to keep on top of many details and prioritize effectively. You enjoy doing daily administrative routines as much as creating new sales ideas or finding solutions to problems. We offer:

  • A truly multicultural and international environment
  • A young, energetic team of co-workers
  • An organization that encourages personal and professional development with many opportunities all around the world
  • We believe in quick decisions and people who work independently with a lot of responsibility
About EF and Cultural Care Au Pair EF is the world leader in international education. Our mission is to open the world through education and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree. We have sixteen subsidiaries and non-profit organizations, schools and offices in over 50 countries and employs over 40,000 staff and teachers. In today’s increasingly complex and interdependent world our mission is more relevant than ever. Cultural Care Au Pair is part of EF Education First. Cultural Care Au Pair is a designated program sponsor by the U.S. Department of State and is the leading au pair organization with its main office in Lucerne, Switzerland. Contact: Allison Tursack, 08-587 930 10, allison.tursack@culturalcare.com, Product Manager Nordic
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UX Lead

Lucerne-Haldenstrasse

EF Cultural Exchange is a division of EF Education focused on enabling youths from over 40 countries, and American families to build relationships that span over generations. We do this through our programs High School Exchange Year and Cultural Care Au Pair.

We are looking for a UX Lead to join our technology team in Lucerne, Switzerland. As UX Lead you will utilize a variety of methods and problem-solving tools, and collaborate across teams to define useable, useful and delightful end-to-end user experiences for our students, Au Pairs and host families. 

You will roll up your sleeves and get hands on with user interviews, personas, user stories, customer experience ecosystem (websites, mobile applications and digital design), user flow diagrams, wireframes and clickable prototypes. You will engage with end users in testing to verify your hypotheses to ensure our digital experiences solve the right problems for our stakeholders in the right way.

You will be part of a team that is split between Lucerne and Boston, USA, and you will report to the CIO of Cultural Exchange. Travel to our office in Boston as well as to our local markets will be required.

The Expertise

We are looking for a UX Lead to make strategic improvements to the program experience through the design and development of new mobile and web applications. In addition to being a strategic thinker and leader, you must love to roll up your sleeves to design digital experiences that are on brand, useful, usable and delightful.

As some of our largest and fastest markets are in South America, a successful candidate must have first-hand experience from living, studying or working in at least one of them. A strong understanding of the American culture and experience from voluntary work in the US will be an important asset. Requirements

  • Bachelor’s degree or higher from a top university, preferably in innovation, design, business or similar
  • Experience from working in a design and/or UX team in a tech company
  • Experience from international project management within customer/user experience and design for multiple platforms
  • Strong understanding of multiple user research methods such as lean research, surveys and usability testing
  • Knowledge of prototyping technologies such as Marvell, Invision, HTML5 and similar
  • Native, or close to native, speaker in English, Spanish and Portuguese. Additional European languages will be an advantage.
  • Prior participation in a cultural exchange program in the US is a strong advantage
  • First hand knowledge of South American Millennial Culture and digital behavior
  • Experience from working closely with senior stake holders and decision makers
  • Ability to work independently
  • Entrepreneurial and innovative mindset
  • Genuine desire for an international career
  • Flexible personality with a ‘nothing-is-impossible’ attitude

About EF EF Cultural Exchange is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to break down barriers of language, culture, and geography. Today, we’re the world’s largest private education company—offering every imaginable way to learn a language, travel abroad, experience another culture, or even earn an academic degree.

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Digital Aquisition Specialist

Lucerne-Haldenstrasse

Cultural Care Au Pair (a division of EF Education First) is seeking a passionate and results-oriented Digital Acquisition Specialist to join our energetic in-house marketing team. As an integral part of this truly global team you’ll be based in our Lucerne headquarters, but interface regularly with our 26 (and growing) international sales offices, as well as working closely with the Director of Marketing to ensure that our worldwide strategy is implemented and executed flawlessly at a local market level. This is a hands-dirty, hands-on role that requires a “get it done” and “make it happen” attitude. A role that requires someone who is comfortable working across multiple marketing channels, feeling at ease when implementing a variety of initiatives through a complex structure. Sound like you? Read on! Your Responsibilities
  • You will help lead and execute Cultural Care Au Pair’s recruitment channel strategy including Paid Search, Facebook Ads, Display, Retargeting and Content Marketing. Maintain and develop in-depth analytics and analysis of all paid channels.
  • Work with the Marketing team to define new A/B test ideas that improve conversion rates for online channels.
  • Communicate performance and testing insights to the team and management.
  • Stay up to date with customer acquisition best practices, with a persistent eye on new channels and competitor techniques.
Qualifications
  • You have a bachelor’s degree in marketing, advertising, or a related field.
  • You have at least 2 years of customer acquisition experience (primarily B2C).
  • Experience with Adwords, Facebook Ads, Retargeting, Display and Content Marketing (expert knowledge in at least one of these channels)
  • Excellent conversion analytics skills (you LOVE data); experience A/B testing landing pages and creatives.
  • You are advanced with Microsoft Excel and Google Analytics
  • You have a passion for performance online marketing, and are constantly seeking out how to unlock new channels.
  • You are a great communicator with the gift to have colleagues with no technical background easily understand the key points of your complex campaigns –and actually enjoy the conversation.
  • You find it easy to work effectively in a cross-functional team environment.
  • You are a team player who understands the importance of teamwork, collaboration, and open communication across a global organization.
Requirements
  • Fluent in English (written and spoken)- other languages beneficial
  • Be eligible for a Swiss work permit
Cultural Care Au Pair is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/ Cultural Care Au Pair is part of the EF Education First family. EF is the world’s largest private educational company, focused on language learning, educational travel, cultural exchange and academic programs. Subsidiaries include -amongst others: International Language Centers, High School Year Exchange, Hult International Business School and Educational Tours. Find out how it feels to work in EF at careers.ef.com. EF is an equal opportunities employer offering a unique, multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.
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Application Support Engineer, Cultural Exchange Technology

Cambridge-Two Education Circle

Application Support Engineer, Cultural Exchange Technology Cultural Care Au Pair & High School Exchange YearCambridge, MAAre you excited to deliver technical support for software applications and technologies to help support our user and customer experience in a global organization? 

Do you want to work in a highly functioning team that empowers people to make emotional connections through technology?

 

As an Application Support Engineer on the Cultural Exchange Technology team, you will be given responsibility for the support of many of our business critical systems and web applications that improve customer experience, user efficiency and sales. This Application Support Engineer position may be the next step in your career.

 

What this role IS:

  • User centered. Understanding the needs of our internal users as well as customers is critical to success and it is at the forefront of our work.
  • Rewarding. You will be instrumental in helping our staff and customers. You are in the driver seat.
  • Fast-paced. We work on multiple initiatives at a time which may require varying levels of involvement and therefore your expertise. Switching gears is normal.
  • Challenging. We like continuous improvement and are always looking for ways to make our customer facing and internal applications better. This role calls for someone who is eager to learn and dive into the details while keeping the big picture in mind and continues to push forward to reach the larger goals.

 

What this role is NOT:

  • Monotonous. As an Application Support Engineer on our team, you will be responsible for solving novel challenges on a daily basis and seeing your solutions through to completion.
  • A solo effort. Whether you’re an introvert or extrovert, you need to enjoy solving problems as part of a diverse team. In this role you’ll work closely with business analysts, developers, QA staff and business stakeholders.
  • For schedule jockeys. The focus of the role is on solving the right problems, in the right way, on budget and on schedule.

 

You will be required to:

  • Understand high-level technical aspects of existing systems and services.
  • Provide support of incoming tickets, including extensive troubleshooting tasks.
  • System and Support status reporting.
  • End user notification and workflow coordination and follow-up to maintain service level agreements.
  • Work with support team for handing-off or taking over active support issues and creating a team-specific knowledge base.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
  • Providing support directly to developers and architects to help reproduce and resolve customer issues.
  • Excellent verbal and written communication skills (precise, accurate, detailed while being easily digestible) and the ability to interact professionally with a diverse group including users, managers and software developers.
  • Experience with Microsoft .NET applications (including the MVC Framework), Microsoft SQL Server and Salesforce.com preferred.

 

More about us: 

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree.

 

Cultural Care Au Pair, a subsidiary of EF, is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/

 

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Front End Developer

Cambridge-Two Education Circle

Front End Developer EF High School Exchange Year/Cultural Care Au PairCambridge, MAEF Education First is a world leader in international education. We have the resources and knowledge of a large global company but operate with the speed and mentality of a startup. We are looking for a creative and driven senior front-end web developer who has experience building customer-facing web application. You will be part of an international development team and will be responsible for developing and maintaining many sites and applications. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you.

The successful candidate:

  • Has a passion for developing websites with the latest, modern techniques
  • Must be a team player who understands the importance of teamwork, collaboration, and open communication
  • Has a drive for excellence in his/her work, is highly organized, detailed-oriented, thorough, and follows through on commitments
  • Must be able to effectively work with other web designers and developers, senior architects, and sales/marketing staff
  • Has experience mentoring other developers

 Qualifications:

  • Minimum 3 years developing and working with HTML5, CSS3 and JavaScript
  • Advanced Web design skills and Photoshop knowledge
  • Experience with popular, modern JS frameworks such as KnockoutJS, AngularJS, ReactJS, Typescript, etc.
  • Experience with Microsoft .NET applications (including the MVC Framework) is a plus.
  • Experience with popular, modern front-end testing frameworks
  • Advanced understanding and experience of WordPress is a plus
  • A solid understanding of web standards and best practices for usability, maintainability, and testability

About:

We are 40,500 staff, faculty and teachers, working in 500 offices and schools across 52 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 50 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

High School Exchange Year and Cultural Care Au Pair are products of EF Education First.Cultural Care Au Pair is the leading flexible, affordable, live-in au pair program in the industry and has been in operation since 1989. Cultural Care is a US government-designated program allowing young people the opportunity to experience America for a year. Au Pairs live as family members and attend courses at a local college. In exchange, they offer their host families up to 45 hours per week of live-in childcare. Host families are able to bring a little of the world into their homes and au pairs have the chance to spend a year with an American family. To learn more please visit www.culturalcare.com or www.ef.com.

EF Exchange Year, part of the EF family, is a program dedicated to the promotion of international understanding through cultural exchange. Teenagers travel to another country, live as a family member in a host community and enroll in a nearby high school. Students return home with an in-depth understanding of another culture, lasting international friendships and memories to last a lifetime. For more information please visit www.efexchangeyear.org. 

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Junior Developer

Cambridge-Two Education Circle

Junior Developer Cultural Care Au Pair & High School Exchange YearCambridge, MAAre you excited to use your Microsoft SQL database skills to help support our user and customer experience in a global organization?Do you want to work in a highly functioning team that empowers people to make emotional connections through technology?

As a Junior Developer on the Cultural Exchange Technology team, you will be given responsibility for the support of many of our business critical systems and web applications that improve customer experience, user efficiency and sales. This Database Support Engineer position may be the next step in your career.What this role IS:

  • User centered. Understanding the needs of our internal users as well as customers is critical to success and it is at the forefront of our work.
  • Rewarding. You will be instrumental in helping our staff and customers. You are in the driver seat.
  • Fast-paced. We work on multiple initiatives at a time which may require varying levels of involvement and therefore your expertise. Switching gears is normal.
  • Challenging. We like continuous improvement and are always looking for ways to make our customer facing and internal applications better. This role calls for someone who is eager to learn and dive into the details while keeping the big picture in mind and continues to push forward to reach the larger goals.

What this role is NOT:

  • Monotonous. As a Junior Developer on our team, you will be responsible for solving novel challenges on a daily basis and seeing your solutions through to completion.
  • A solo effort. Whether you’re an introvert or extrovert, you need to enjoy solving problems as part of a diverse team. In this role you’ll work closely with business analysts, developers, QA staff and business stakeholders.
  • For schedule jockeys. The focus of the role is on solving the right problems, in the right way, on budget and on schedule.

Requirements:

  • 2+ years of database experience using Microsoft SQL Server.
  • Strong working experience with database objects including: stored procedures, functions, views and triggers.
  • Strong working experience writing T-SQL queries, including ad-hoc reporting and SSRS knowledge.
  • Knowledge of software development lifecycle processes (including waterfall and agile/scrum methodologies)
  • Strong analytical and creative problem-solving skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills (precise, accurate, detailed while being easily digestible) and the ability to interact professionally with a diverse group including users, managers and software developers.
  • Experience with Microsoft .NET applications (including the MVC Framework) is a plus.

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree.

Cultural Care Au Pair, a subsidiary of EF, is a leading provider of cultural and educational exchange through a quality childcare program. We have promoted international understanding by bringing young people of the world together with American families since 1989. Learn more at http://culturalcareaupair.com/about-us/

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Community Consultant

Boston-Work From Home

Community ConsultantCultural Care Au PairBoston, MA including South Shore, Hingham, Scituate (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

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Placement Manager - Denver Office

Denver-Blake Street

Placement Manager

Cultural Care Au Pair

Denver, CO

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The Placement Manager role is super dynamic, working with host families during that special window of time between when they register for our program and when they select their au pair. You will listen to their (sometimes short, sometimes long) list of criteria, and guide them through this very important decision, which will directly affect their lives over the next year or more. You will talk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experience. If you can connect with people quickly, as well as follow up with a sense of urgency and desire to help, you will be great at this job. We guarantee lots of interesting stories!

 

This is a truly unique and diverse role in which your aptitude for active listening, problem-solving, keeping details straight and hitting weekly goals are all equally important. Your consultative approach and “soft” sales expertise will come in handy. You will be responsible for hitting goals within a defined region. Time management is essential as you keep track of your families and their needs. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.  

Some things about you:

  • You are competitive and love hitting goals.
  • You are adept at organizing multiple competing priorities
  • While others are bogged down in the reactive, you find ways to be proactive.
  • You truly love talking to people and are excited by the idea of helping them ease the chaos in their lives.
  • Challenge and high-pressure situations excite you – you’d much rather be crazy busy than bored.
  • You are resourceful. “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place – you are not one to shy away from a difficult conversation.
  • While we will provide the training, you come with the emotional maturity and life experience to coach families on issues of childcare.

Some nitty gritty:

This job requires some Saturday work (4-6 times/year) and our team does have a peak season where, to hit your targets, you will find that extra hours may be necessary. You will be invited to travel to our au pair training school in NY once within your first year of employment and, shortly thereafter, will be invited to travel to an international Cultural Care office. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits & perks:

  • Monthly base salary and bonus potential
  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) contributions with Fidelity
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)
  • Unlimited sick day policy – separate from vacation days

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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Community Consultant

San Francisco-Work From Home

Community ConsultantCultural Care Au PairVarious locations in San Francisco, CA (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Atlanta-Work From Home

Community ConsultantCultural Care Au PairAtlanta (Brookhaven area), GA  (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

Apply for this position

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Community Consultant

Cincinnati-Work From Home

Community ConsultantCultural Care Au PairCincinnati, OH  (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Bryn Mawr-Work From Home

Community ConsultantCultural Care Au PairGermantown, Pottstown, Media, Lansdale, Wallingford, or Chestnut Hill (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Scarsdale-Work From Home

Community ConsultantCultural Care Au PairScarsdale, NY  (including opportunities in 

Scarsdale, Hartsdale, Yonkers, Pound Ridge, Park Slope, Flatbush, and Montgomery) 

Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Washington D.C.-Work From Home

Community ConsultantCultural Care Au PairWashington, DC  - Georgetown area as well as Bethesda, MD and Arlington, VA (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus
Apply for this position

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Community Consultant

Seattle-Work From Home

Community ConsultantCultural Care Au PairSeattle, WA various areas/multiple openings - Eastlake, Capitol Hill, Queen Anne, Madison Park, Tukwila, Magnolia (Independent Contractor)Cultural Care, an innovative provider of quality, flexible and affordable in-home childcare, is seeking a compassionate and communicative Childcare Consultant to join their growing team! In this exciting and immeasurably rewarding role, you will provide on-the-ground support to au pairs (nannies) as well as their host families during their time together. This is an excellent opportunity for those who embrace cultural exchange and enjoy meeting and working with people from other countries and cultures. We are seeking open-minded, passionate individuals who will strive to bring families and au pairs closer together – offering support, encouragement and direction for both parties. If you are an innovative problem solver with an entrepreneurial spirit and sincere appreciation for the importance of quality childcare, then Cultural Care may be the right place for you to display your talents and develop both personally and professionally as a Childcare Consultant!

Responsibilities

As a Childcare Consultant for Cultural Care, you will work with au pairs from around the world! This opportunity also carries the potential for national and international travel. You will ensure that our clients and au pairs meet all government regulations, including guidelines set in place by the U.S. Department of State.

Additional responsibilities for the Childcare Consultant include:

  • Screening and interviewing host families
  • Ensuring we recruit quality families and au pairs
  • Verifying host family references
  • Holding monthly au pair meetings
  • Maintaining monthly contact with host families
  • Fielding questions and inquiries in your region
  • Conducting mediations to resolve concerns
  • Housing displaced au pairs in emergency situations
  • Engaging in Internet and Grass Roots marketing efforts
  • Networking within your current community

Requirements

This independent contractor opportunity has a little bit of everything including the opportunity to earn incentives which include commissions and travel!  This opportunity requires complete neutrality and excellent customer service skills. We are also seeking people who are able to grow awareness about our program in their local area, through referrals and extensive marketing efforts.

Additional requirements of the Childcare Consultant include:

  • Bachelor’s degree or work experience equivalent 
  • A reliable form of transportation
  • Customer Service experience, a plus
  • Sales and/or Marketing experience, a plus
  • Salesforce.com experience, a plus

EF Education First is the world leader in international education. With more than 40,500 staff and teachers working in 53 countries around the world, our mission is simple: opening the world through education. Since we were founded 50 years ago, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Visit http://careers.ef.com if you’re interested in joining our global team.

Apply for this position

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Field Program Director - West Coast

Seattle-Work From Home

Program Director (Field)

Cultural Care Au Pair

Work from home-based office, Seattle, WA

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

The program director team is the largest group of the field-based teams at Cultural Care. They directly manage a team of independent contractors and are fully responsible for the management of the region they cover, with a heavy emphasis on conflict resolution and mediation. It’s like running a small town every day; lots of interesting stories, not for the faint of heart but the wins are way worth celebrating.  Some people say they are making a difference. We truly are. Every day.

 

This is a truly unique and diverse role in which your aptitude for active listening, conflict resolution, keeping details straight and executing on a strategy are all equally important. There are even some sales elements in here. You will be responsible for goals and growth within your region. There are many different parts to the role, all of them important, all of them competing for your attention. Sound overwhelming? It can be. If you’re the type that thrives on a challenge, we’re looking for you.  

Some things about you:

  • You think strategically but know how stay on top of your details.
  • When we look up multi-tasking, your picture is there.
  • Difficult conversations, conflict resolution and high-pressure situations excite you.
  • You are resourceful; “I have no idea” is not in your vocabulary.
  • Your communication and customer service skills are in a dead heat for first place.
  • You are a leader, not a follower. Quite literally for 5 years or more.
  • You’ve (finally) learned how to mentor, coach and teach others to fish rather than doing it all yourself.

Apply for this position

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Program Manager

Cambridge-1 Education Street

Program Manager

Cultural Care Au Pair

Cambridge, MA

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

This is an exciting opportunity to be part of a recently-formed team and make a name for yourself within the country’s largest au pair organization. You will work in a small, innovation-oriented team that is tasked with designing and implementing ideas that support our au pairs through a challenging period in their au pair experience. You will develop new business practices to support au pairs in transition by absorbing information quickly, identifying pain points in current operational processes and proposing simple-yet-effective solutions. This role will challenge you to influence others to think and act differently on a company-wide scale, rather than implement changes directly yourself in your own world. You have a strong appreciation for other cultures and languages and value the impact that cultural exchange can have on the lives of young people and the children they care for.

 

Some things about you:

  • You possess the inner drive to make things happen, as well as the curiosity and patience to make well thought-out ideas that improve au pair satisfaction a reality.
  • You are tenacious, competitive and love the challenge of matching big-picture innovation with realistic, intuitive solutions that can be implemented today.
  • You thrive on the chance to join a new, expanding team and get satisfaction from doing your job well rather than needing the buzz that comes with being in the spotlight.
  • You are proactive enough to have your own ideas and confident enough to convince others they will work, and are able to support this with data and analysis as well as passionate narratives.
  • You are comfortable working with detailed operational processes one minute and speaking with an au pair on the phone to learn more about the emotional rollercoaster that they’ve just been through the next.
  • You are resourceful. “I have no idea” is not in your vocabulary.
  • While we provide the knowledge and training, you come with a natural ability to think laterally to overcome barriers and prefer to make an impact now rather than waiting for the perfect solution.

Apply for this position

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Program Specialist - Account Services Team

Cambridge-1 Education Street

Program Specialist – Account Services Team

Cultural Care Au Pair

Cambridge, MA

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to live with an American host family. Cultural Care Au Pair is a designated program sponsor under the U.S. Department of State’s federally regulated au pair program. We provide support and program management during this exchange year. Cultural Care has recently celebrated 25 years of bringing families and au pairs together. We are a worldwide organization based in more than 20 countries. The average tenure of our US staff is 6 years – and increasing!  We are now about 50% based in our Boston and Denver offices and 50% field based.

 

About the role:

You are a natural relationship builder, and truly enjoy working in a collaborative environment. If you disliked group projects in college, this job is not for you. If you want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you.

 

Use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, contractors and colleagues. While fielding a decent amount of phone calls daily, you are able to maintain a positive attitude and make every customer feel like your top priority. With every inquiry, whether a host parent, au pair or contractor, you proactively add value to the overall customer experience, by being thorough and anticipating future needs. You will work directly with our vast and experienced team of Local Childcare Consultants (LCCs). Host families also look to Program Specialists as a trusted resource for any program or finance questions throughout the year. You can explain policies and procedures in a clear, helpful way and are not afraid to remind families of payment deadlines in a professional manner.

 

This role gives insight into every aspect of our organization, setting up the right candidate for growth opportunities. This position is also exciting to those who have a strong appreciation for other cultures and languages, because you’ll have direct contact with many of our au pairs.

 

A day in the life…

 

  • Kindly and effectively answer questions and resolve customer needs over the phone and email
  • Identify and implement opportunities to enhance customer experience
  • Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
  • Prioritize customer needs and set realistic expectations
  • Review documents to make sure we remain in 100% compliance with the US department of State
  • Call and email host families to remind them of program fees, due dates, credits and discounts
  • Responsible for the overall Accounts Receivable aspect of your region

 

 

Some things about you…

  • Demonstrated relationship-building experience
  • The ability to be a natural motivator, bringing passion and enthusiasm to a team
  • 1-2 years of work experience, preferably in customer service
  • Bachelor’s Degree
  • Problem solving and conflict resolution skills
  • Strong adaptability, flexibility, and resourcefulness

 

 

Some nitty gritty:

You will be invited to travel to our au pair training school in NY once within your first year of employment and, shortly thereafter, will be invited to travel to an international Cultural Care office. Sometimes we celebrate hitting goals and honoring overseas visitors with evening dinners and events. We also have opportunities to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits & perks:

  • Market-leading health insurance options with Harvard Pilgrim
  • 3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)
  • 25% company match for your 401(k) contributions with Fidelity
  • Comprehensive training and professional development
  • Sunny open-concept office space
  • Company match of your charitable contributions (up to $500 per year)
  • Unlimited sick day policy – separate from vacation days
  • Complimentary in-house language classes

 

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

Apply for this position

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School Director

Oakdale-St John's University

School Director

Cultural Care Au Pair

St. John’s University, Oakdale, NY

 

About Cultural Care:

We help young adults from around the world make the impressive commitment to spend a year living away from family and friends to care for young children in an American host family. We also help support American parents in their search for a unique childcare solution where they welcome this young person from overseas into their home as a member of their family. All au pairs begin their adventure at our training school on Long Island, NY.

 

About the role/school:

 

The Director is responsible for all facets of running the school. This includes managing the staff, teachers, curriculum, finances, and the facility. All Cultural Care au pairs spend the first week of their cultural exchange year at the school, before moving on to their host families.  At the school, they learn more about American culture, have a chance to make a few au pair friends, become certified in CPR and First Aid, visit NYC, and take several childcare related classes.

 

Some things about you:

Just as you might love physically living on an island, detached from the mainland---you love working on an island, physically detached from the rest of the organization.  While you have the unwavering support of a worldwide organization a phone call away, you also thrive on working independently and coming up with creative solutions.  You will have the option of living at the school itself, or living off campus. You must be able to work, or schedule your team to work, varying shifts based on the needs of the school. You are sensitive to other cultures and enjoy interacting daily with young people (ages 18-26) from around the world.

 

Operations/Facility responsibilities:

-Hire, train and schedule teachers and staff

-Co-manage and stay abreast of facilities updates and renovations

-Control all on-site finances: accounts payable, teacher payroll, expense tracking, etc…

-Assist in budget preparation by forecasting trends and requirements 

-Spearhead emergency planning and disaster management for escalated issues that may arise

-Manage the tracking and ordering of all inventories for classrooms, office, and school store

-Manage future capacity planning of classrooms and dormitory spaces

-Implement new systems for improving administrative productivity

-Liaise with domestic and international offices to ensure consistent inter-office communication

Classroom management responsibilities:

-Observe and evaluate teaching staff 

-Maintain an up-to-date curriculum adhering to Department of State regulations

-Maintain oversight on course curriculum, student attendance, and course academic materials/supplies

-Maintain efficient student and faculty advisements, support, and assistance. -Support and maintain timely processing of all faculty appraisals and classroom observations. 

 

 

 

A word about our company culture:

We have opportunities throughout the year to dress up like superheroes and 90’s Rockstars, and attend Disco-themed parties. If you have a problem with this, you should think twice before applying. Our “over-the-top” culture permeates everything we do.

 

A few of our benefits:

Market-leading health insurance options with Harvard Pilgrim Health Plan

3 weeks paid vacation (1st year), followed by 4 weeks (2nd year)

25% company match for your 401(k) plan with Fidelity

Room & Board included in your compensation package (optional)

 

Cultural Care Au Pair is a division of EF Education First, the world leader in international education. Founded in 1965, EF’s mission is to open the world through education. To date, EF has helped millions of people learn a language, discover the world or earn an academic degree. For more information, visit http://www.ef.edu/careers.

 

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