Careers

EF Education First is proud to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.   EF is currently offering a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.   Account Services Specialist Co-OpJanuary – June 2025Full time, 40 hrs per weekHybrid – 2 days remote$20/hr Cultural Care Au Pair:As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.About the role: 

• You will use superior communication skills and timely responsiveness in this highly visible position within our company.
• Work mostly through phone and email communication, to serve as the primary resource of information and problem solving for our host families, au pairs, Local Childcare Consultants (LCCs) and colleagues.
• Work to ensure our program remains compliant with the regulations set forth by the Department of State and ensure our host families uphold their financial responsibilities of the program.
• With every inquiry, you proactively add value to the overall customer experience by remaining positive and thorough, taking ownership of resolution, and anticipating their future needs.

This role gives insight into every aspect of our organization, setting up the right candidate for future career growth opportunities. Who we’re looking for: You are a natural relationship builder and truly enjoy working with people. If you thrive independently while striving towards a greater team goal and want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this may be the perfect job for you. 

• A strong communicator: effectively communicate with customers and colleagues on a regular basis. This includes but is not limited to being able to speak to a family about a past due balance, an au pair who needs help with a missed flight or a colleague regarding Department of State regulations that pertain to our program.
• Strategic thinker: able to organize daily tasks in order to be efficient and deliberate in accomplishing goals.
• Goal-oriented : motivated to attain weekly, monthly and annual individual and department goals.
• Flexible: can pivot and adapt quickly to new processes in order to meet company and customer needs.
• Collaborative: highly skilled in being informative with fellow departments to provide the best overall customer experience.
• Analytical: comfortable with numbers and being able to read spreadsheets.
• Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
• Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.

Previous customer service experience preferred.Technical skills needed:

• Ability to manage high volumes of calls, emails and tasks daily
• Strong attention to detail and multitasking skills
• Proficient in working with deadlines
• Excellent written and verbal communication skills
• A natural motivator and connector, bringing passion and enthusiasm to a team
• Problem solving skills

EF Boston Co-Op Development Program:  As a co-op at EF Boston you'll participate in our Co-Op development program, designed specifically for undergraduates in our North American headquarters in Cambridge, MA.  EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE. LEARN business acumen and professional development skills. BUILD a worldwide network of leaders, mentors, and peers. DRIVE projects that have a global impact. About EF Education First:    At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.      When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.      Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com 

Cultural Care Au Pair is seeking a dynamic and results-oriented Vice President of Marketing to lead our global marketing team split between Boston and Zurich. This role requires a strong people leader who can inspire and develop a cross functional team made up of approximately 25 creatives and digital marketers while executing strategic marketing initiatives. This pivotal role will be instrumental in driving business growth and overall success in achieving quarterly and annual goals and objectives.  As a key member of the senior global leadership team, the Vice President of Marketing will play a critical role in ensuring our short term and long-term success as the industry leader and shaping the future of Cultural Care Au Pair. Communication and collaboration across departments with various stakeholders will be a key component to the position. International business experience and working with a set budget will help one thrive in this position. Reporting into our Executive Vice President based in our Boston office and the Senior Vice President of Au Pair Recruitment based in Zurich, this role requires the ability to travel frequently between our two hub offices. One week per month will be spent with the team based outside the US. Quarterly visits to one of our 20+ markets is expected. These travel opportunities provide valuable insight in the overall health of the teams and insight on initiatives and challenges. This marketing leader thrives in a fast paced and fun environment which requires one to roll up their sleeves and work collectively with a team of innovative and entrepreneurial thinkers. You instill a sense of purpose to the team’s you lead.   Responsibilities: 

• Lead and Develop a High-Performing Team: oversee a global marketing team responsible for various marketing functions, including communications, content creation, digital marketing, and design. Manage 4-5 direct reports.
• Drive Global Marketing Strategy: drive and support marketing plans across 20+ countries.
• Foster & Promote Collaboration: communicate across teams and departments to ensure initiatives are aligned and help achieve key results.
• Adapt & lead through Digital Transformation: manage team through change while supporting and stabilizing the organization.
• Own Budget management: propose, implement and maintain budget parameters for all marketing and team initiatives.

Requirements: 

• Combination of international business experience and digital marketing experience is a must.
• Minimum 10 years of experience in digital marketing with a proven track record of success.
• Minimum 5 years of leadership experience managing and developing high-performing teams.
• Experience with marketing automation platforms, CRM systems, and analytics tools (Google Analytics, GA4). Salesforce marketing cloud is a plus.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders.
• Ability to travel domestically and internationally, including monthly to Zurich and quarterly visits to recruitment offices.

Our benefits & perks:  Work in our North American headquarters where you’ll enjoy comprehensive professional development, frequent social programming and employee-run DEIB Resource Groups, and clubs. You can expect:  

• • Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week   
  • Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts  
  • Vacation: Four weeks paid vacation your first year and twelve paid holidays  
  • Retirement: 25% company match on your 401(k)  
  • Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)  
  • Travel: Paid international business travel  
  • Selfcare: Wellness benefits and a yearly fitness reimbursement  
  • Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses 

About Cultural Care Au Pair:  At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.    Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences. Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.  Cultural Care Equal Opportunity Employment Statement:  Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.   

We’re looking for a versatile, seasoned copywriter to join our fun, supportive and passionate team in Boston. Help us on our mission to grow a community of global families who change the world!  In this role, you’ll embrace the unique challenge of speaking to two very different audiences: 18-26 year-olds in 25+ countries worldwide and working parents in the U.S. We’ll look to you for compelling copy that motivates young people to take a huge step outside of their comfort zone to join a new family for a year or more in a foreign country. You’ll also help American families better understand the concept of hosting an au pair and the value our program provides.

You’ll help refine our company voice to better reflect our brand personality and use your attention to detail to ensure our messaging complies with the important legal framework of our program. You will also drive brand consistency across all company channels and communications.You’ll write copy for everything and anything including websites, Instagram and TikTok ads, landing pages, social channels, emails, blogs, videos and press releases.

To do all of this, you’ll collaborate closely with members of the Marketing team as well other Cultural Care staff in the U.S. and beyond. You’ll also proactively network with our program participants to learn first-hand about their experiences.Your qualifications: 

• At least 3+ years copywriting experience (digital + print)
• Strong creative thinking skills and ability to think conceptually
• Extraordinary command of language and an eagle-eyed approach to proofreading
• Excellent time management skills
• Positivity and open-mindedness
• Good communication skills
• Collaborative spirit as well as the ability to work independently with little direction when needed
• Openness to constructive feedback and a desire to constantly improve
• Curiosity about the motivations and needs of our program participants
• Please include a link to your work/portfolio, with your application. Candidates that do not include a portfolio with their application will not be considered for this role.

Bonus points if you have experience with:

• SEO optimization
• Adobe Creative Suite, especially In-Design
• Composing and testing UX copy

Why you’ll love working here:   

• Work in our North American headquarters where you’ll enjoy comprehensive professional development, frequent social programming and employee-run EFfinity groups, community groups, and clubs. You can expect:    
• Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week    
• Development: Robust professional growth opportunities interacting with colleagues from all around the world including our initial new hire onboarding, monthly trainings, quarterly global staff meetings, workshops, and inspiring sessions with global leaders and experts   
• Vacation: Four weeks paid vacation your first year and twelve paid holidays  Retirement: 25% company match on your 401(k)   
• Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)   
• Travel: Paid international business travel   
• Selfcare: Wellness benefits and a yearly fitness reimbursement   
• Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses  

About Cultural Care Au Pair  At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.    Here at Cultural Care, we are a team of problem-solvers, relationship-builders, and innovators who are constantly thinking about how we can improve our program experience, respond to both micro and macro level business challenges, and evolve to stay relevant to our global audiences.  Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.  Cultural Care Equal Opportunity Employment Statement:  

Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.